Import video to project no audio (video from HTC U12+)

New Here ,
Aug 23, 2018 Aug 23, 2018

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Dear all friends, i'm from Vietnam, sorry english not good

I have a problem with Pre 2017

- I have some video from phone HTC U12+ (MP4, 1080p 60fps)

- I created project on Pre 2017, but when i import video to project, video no audio (see photo)

z1092249925811_4a65d50fe822306a6342005d15d5c94d.jpg

z1092249918467_6e12e8e6dfd4c327ba84375a54095296.jpg

- i try clear media cache, rename video, move another folder, etc.... BUT cannot fix

Pls help fix this problem

You can download some my video to try:

https://drive.google.com/open?id=1zYvtF_Dw3fMwcA9RXpc2bEbe__I-Hhfb

https://drive.google.com/open?id=1jpBq_nqAAAx6Fc7VPIz0vjDly1ELQK_U

Thank so much

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correct answers 1 Correct Answer

Aug 24, 2018 Aug 24, 2018
Hi lekhanh88,Transcode your footage in HandBrake and re-import into Premiere Pro from the Media Browser.Let us know if that helps.Thanks,Kulpreet Singh

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Aug 24, 2018 Aug 24, 2018

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Hi lekhanh88,

Transcode your footage in HandBrake and re-import into Premiere Pro from the Media Browser.

Let us know if that helps.

Thanks,

Kulpreet Singh

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New Here ,
Aug 24, 2018 Aug 24, 2018

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thanks

after transcode footage it's ok, import have video and audio

BUT do you know what's is problem with my video import?

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Enthusiast ,
Aug 24, 2018 Aug 24, 2018

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Hi.

If you allow me, the AAC codec uses bit rate variable, however Premiere can open AAC audios with constant bit rate, in your case I would consider it an inconsistency:

Bit rate mode: Constant

Bit rate: 38.6 kb / s

Nominal bit rate: 96.0 kb / s

Given how strict the program is, it does not recognize its audio.

As an example.

Variable audio (VBR)

Bit rate mode: Variable

Nominal bit rate: 317 kb / s

Maximum bit rate: 366 kb / s

Constant audio (CBR)

Bit rate mode: Constant

Bit rate: 92.9 kb / s

It could also convert only the audio to WAV and import it into the program, to avoid recompressing the video.

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New Here ,
Aug 26, 2018 Aug 26, 2018

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thanks for help

I will sell my new phone and buy a old phone haha

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New Here ,
Nov 23, 2018 Nov 23, 2018

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HEllo

I have the same phone and the same problem.

I used the Handbrake program and it works then

BUT

I lost in video definition and weight.

can not we just hope to get the sound back by keeping the original image definition?

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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Would you be able to supply us with additional sample file(s)? This will greatly help us with our investigation. Can't make any promises, but hopefully we can add support in the future.

Thank you.

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New Here ,
Nov 26, 2018 Nov 26, 2018

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I'm going to make 2 or 3 short films and here

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Adobe Community Professional ,
Nov 26, 2018 Nov 26, 2018

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Handbrake assumes you want more compression. When using it to transcode you have to make major changes to the settings.

-Make sure the CFR button is checked AND that you specify a numerical framerate.

-Make sure it is set to match frame-size.

-Set the compression settings to "near placebo", and test exporting a file. Check in MediaInfo, another free utility, to see if your bitrate of the exported file closely matches or slightly exceeds the bitrates of the original file.

Once you have that, make a preset of it.

Neil

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New Here ,
Nov 26, 2018 Nov 26, 2018

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ok thanks Neil I'll look in more detail

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New Here ,
Nov 26, 2018 Nov 26, 2018

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Adobe Employee ,
Nov 26, 2018 Nov 26, 2018

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The additional sample files are appreciated, thank you! I have added your files to the issue report.

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New Here ,
Nov 26, 2018 Nov 26, 2018

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these are the files made since the HTC U12 + times with a different sound mode.

it does not change the import in CC Premiere

I never have a soundtrack

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New Here ,
Mar 07, 2019 Mar 07, 2019

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Hi same fan HTC U12+

my way for this issue: rename video file to xxx.avi before import to CC Premiere, you can continue work

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Explorer ,
Mar 18, 2019 Mar 18, 2019

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Hi all, I am using HTC U12+ too and facing the same problem.

I tried converting the files into other formats, they look good in preview but when it comes to exporting (to H.264 Match Source, High bitrate), the quality of output files is always poor (blurry).

Any one knows what I've done wrong please?

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Adobe Employee ,
Apr 03, 2019 Apr 03, 2019

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LATEST

These files should now import correctly in the Premiere Pro 13.1 update that was just posted. Make sure to delete your Media Cache files first, then launch Premiere Pro 13.1.

FAQ: How to clean (delete or trash) media cache files?

More information on 13.1:

New and enhanced features | 2019 releases of Premiere Pro

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