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Importer MPEG (Importer:25) Help!

Community Beginner ,
Mar 06, 2019

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Hello Community,

For the past day I have been getting two errors. Them being "An error performing a conform action" and "A low level exception occurred in ImporterMPEG(Importer:25)". Can someone give me the solution to fix this?

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Importer MPEG (Importer:25) Help!

Community Beginner ,
Mar 06, 2019

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Hello Community,

For the past day I have been getting two errors. Them being "An error performing a conform action" and "A low level exception occurred in ImporterMPEG(Importer:25)". Can someone give me the solution to fix this?

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Mar 06, 2019 1
Adobe Employee ,
Mar 15, 2019

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Hi WhoIsG,

Sorry for the issue. The error message is pointing to media cache. Try clearing the media cache and check if it fixes the issue.

Here are the steps: FAQ: How to clean (delete or trash) media cache files?

Please let us know the status after testing.

Thanks,

Vidya

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Mar 15, 2019 1
Community Beginner ,
Mar 16, 2019

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Hey,

Thank you for the help. But it didn't work. I am still getting the same errors.

Thanks,

Noa V.

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Mar 16, 2019 0
Adobe Community Professional ,
Mar 16, 2019

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I am guessing you have a corrupt audio file.

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Mar 16, 2019 1
Adobe Employee ,
Mar 16, 2019

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Do these same clips open and play in other applications without any issues? If so, would it be possible for you to supply some sample clip(s) for investigation?

Thank you.

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Mar 16, 2019 1
Community Beginner ,
Mar 23, 2019

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Yes the video audio and file works. I opened it in VLC and it is working. It seems to be a Adobe Premiere Pro causing the error.


Thank you.

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Mar 23, 2019 1
Adobe Employee ,
Mar 23, 2019

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Would it be possible to supply us with sample clip(s)? This will be of great help to figure out the issue.

Thank you.

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Mar 23, 2019 1
New Here ,
Oct 28, 2019

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Hello,
I have the same problem. It seems that it is really a mistake in the audio track file.
There is no error after VLC conversion. Can I provide video files for analysis?

MAC - Premiere Pro 13.1.5 (Build 47) - Problem

WIN - Premiere Pro CS6 (v 6.0.5(001 (MC: 264587)) - Open and no problem

Clip has 105MB and is from action camera.

Thank you.

DOCI

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Oct 28, 2019 0
New Here ,
Feb 29, 2020

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Same here. Only happen with my action cam's video.

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Feb 29, 2020 1
New Here ,
Apr 19, 2020

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I'm glad to see that I'm not the only one with the same problem.

At least it's only the files from my Polaroid CUBE camera.

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Apr 19, 2020 0
New Here ,
May 12, 2020

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I am having this same problem. Was there ever a solution found to this? 

I have a PC, and the video works fine when played in other applications such as Windows media player, but becomes corrupt once imported into Premiere 

 

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May 12, 2020 1
lj0101 LATEST
New Here ,
Sep 08, 2020

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Still struggling with this problem.

Is there a solution ?

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Sep 08, 2020 1