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Hello Community,
For the past day I have been getting two errors. Them being "An error performing a conform action" and "A low level exception occurred in ImporterMPEG(Importer:25)". Can someone give me the solution to fix this?
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Hi WhoIsG,
Sorry for the issue. The error message is pointing to media cache. Try clearing the media cache and check if it fixes the issue.
Here are the steps: FAQ: How to clean (delete or trash) media cache files?
Please let us know the status after testing.
Thanks,
Vidya
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Hey,
Thank you for the help. But it didn't work. I am still getting the same errors.
Thanks,
Noa V.
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I am guessing you have a corrupt audio file.
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Do these same clips open and play in other applications without any issues? If so, would it be possible for you to supply some sample clip(s) for investigation?
Thank you.
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Yes the video audio and file works. I opened it in VLC and it is working. It seems to be a Adobe Premiere Pro causing the error.
Thank you.
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Would it be possible to supply us with sample clip(s)? This will be of great help to figure out the issue.
Thank you.
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Hello,
I have the same problem. It seems that it is really a mistake in the audio track file.
There is no error after VLC conversion. Can I provide video files for analysis?
MAC - Premiere Pro 13.1.5 (Build 47) - Problem
WIN - Premiere Pro CS6 (v 6.0.5(001 (MC: 264587)) - Open and no problem
Clip has 105MB and is from action camera.
Thank you.
DOCI
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Same here. Only happen with my action cam's video.
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I'm glad to see that I'm not the only one with the same problem.
At least it's only the files from my Polaroid CUBE camera.
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any updates on this, I am having this issue as well. March of 2021
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Can you please share your system info? Like OS and version, CPU, RAM, GPU vRAM, Pr version? Thanks. Also a screen grab of your issue will be helpful. And obviouly what is de codec of the footage that has this issue?
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I am having this same problem. Was there ever a solution found to this?
I have a PC, and the video works fine when played in other applications such as Windows media player, but becomes corrupt once imported into Premiere
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Still struggling with this problem.
Is there a solution ?
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I have had so many issues like this but finally found a way to get it working. By using VLC Media Player, I was able to convert each video file to H265 format. It looks jumpy when converted and played through VLC, but when imported to Premiere, it goes as normal, but with a couple glitches. Once the final product is exported properly, then it's perfect.
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Same problem, just update to premiere2021 and it's impossible for me to open the project I was working on before the update.
I am currently having this issue and having trouble resolving it, it is slowing my software. I converted some files that probably do have audio issues but how do I fix this issue?