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Importing Anything Causes Premiere Pro to Crash

Community Beginner ,
Oct 14, 2020

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Every time I attempt to import a file of any kind into Premiere Pro, it crashes, whether it's a video or even just an image.

 

I've attempted numerous restarts and updating Premiere, but the issue is still present. This all started after I updated my NVIDIA driver after Premiere recommending I do so to avoid risk of any technical issues. (Just for context, my laptop's running a GTX 1060 ti).

 

If anybody could help me out, that would be amazing, because in the mean time, I can't use Premiere Pro.

 

Thanks,

James.

I've found that downgrading Premiere Pro in Creative Cloud fixes the issue (I downgraded to 14.3). To do this go to the Creative Cloud>All Apps>Premiere Pro 'More Actions' (3 dots)>Other Versions and installed 14.3. A later update may also work.

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Importing Anything Causes Premiere Pro to Crash

Community Beginner ,
Oct 14, 2020

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Every time I attempt to import a file of any kind into Premiere Pro, it crashes, whether it's a video or even just an image.

 

I've attempted numerous restarts and updating Premiere, but the issue is still present. This all started after I updated my NVIDIA driver after Premiere recommending I do so to avoid risk of any technical issues. (Just for context, my laptop's running a GTX 1060 ti).

 

If anybody could help me out, that would be amazing, because in the mean time, I can't use Premiere Pro.

 

Thanks,

James.

I've found that downgrading Premiere Pro in Creative Cloud fixes the issue (I downgraded to 14.3). To do this go to the Creative Cloud>All Apps>Premiere Pro 'More Actions' (3 dots)>Other Versions and installed 14.3. A later update may also work.

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Crash, Import

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Oct 14, 2020 0
Adobe Community Professional ,
Oct 14, 2020

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If you go to Software Only rendering, does that help? If so, you may need to try a different GPU driver.

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Oct 14, 2020 0
Community Beginner ,
Oct 14, 2020

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Thanks for the response,

Software Only rendering doesn't work either unfortunately. I've attempted to switch to a studio driver from the game ready driver, but that also doesn't work, same with rolling back the driver.

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Oct 14, 2020 0
New Here ,
Oct 14, 2020

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I'm having the exact same issue. Except i can import then it crushes randomly as i'm editing. No solutions yet.

 

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Oct 14, 2020 0
Community Beginner ,
Oct 16, 2020

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I've found that downgrading Premiere Pro in Creative Cloud fixes the issue (I downgraded to 14.3). To do this go to the Creative Cloud>All Apps>Premiere Pro 'More Actions' (3 dots)>Other Versions and installed 14.3. A later update may also work.

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Oct 16, 2020 0
Community Beginner ,
Oct 17, 2020

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I will preface however that this doesn't totally fix the issue. I find that I need to perform downgrades and upgrades every time before opening the application to avoid it crashing. It's only a temporary fix.

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Oct 17, 2020 0