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Impossible de configurer les paramètres Préférences

New Here ,
Jul 10, 2019

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Salut, lorsque je veux valider une préférence, mon bouton OK ne fonctionne pas... je ne parviens pas à résoudre le problème. J'ai désinstallé complètement Premiere et creative cloud, rien à faire...

J'ai cru comprendre que c'était un problème de droit en écriture mais je ne sais pas vraiment comment m'y prendre...  Est-ce que quelqu'un saurait comment faire ?

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Impossible de configurer les paramètres Préférences

New Here ,
Jul 10, 2019

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Salut, lorsque je veux valider une préférence, mon bouton OK ne fonctionne pas... je ne parviens pas à résoudre le problème. J'ai désinstallé complètement Premiere et creative cloud, rien à faire...

J'ai cru comprendre que c'était un problème de droit en écriture mais je ne sais pas vraiment comment m'y prendre...  Est-ce que quelqu'un saurait comment faire ?

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Jul 10, 2019 0
Adobe Community Professional ,
Jul 10, 2019

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If Premiere is acting weird:

FAQ: How to reset (trash) preferences.

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Jul 10, 2019 0
New Here ,
Jul 10, 2019

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Capture d’écran 2019-07-10 à 14.30.13.png

Je ne peux pas aller au bout de la procédure, premiere m'affiche ce message. Pourtant je me suis autorisée l'accès en lecture et écriture sur tous les dossiers Adobe. Je ne vois pas ce que je peux faire de plus, c'est à s'arracher les cheveux !

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Jul 10, 2019 0
Adobe Community Professional ,
Jul 10, 2019

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You will have to translate the message as I don't read french and don't feel like typing everything in google translator

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Jul 10, 2019 0
New Here ,
Jul 10, 2019

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Yeah sure thanks, I will try. I cannot reset completely preferences because of the read/write permission. And I think If I am unable to change the preferences in premiere (when I press the OK button, it doesn't do anything, as if my preferences are locked) it is also because of the read/write permission. Yet, I change every adobe folder's read/write in order to have access to both read and write and still it doesn't worked. So I don't know what to do next...

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Jul 10, 2019 0
Adobe Employee ,
Jul 12, 2019

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Hi valentinel29088156,

Sorry to hear this. Please try these steps and check if it helps.

  • Check if you have read/write permissions for the Documents directory of the user account.
  • If you are using the latest version of Premiere Pro, go to Documents\Adobe\Premiere Pro and rename the folder named 13.0 to old13.0.
    This will cause Premiere Pro to rebuild the default set of preferences at the time of the next launch.

Launch Premiere Pro and check if it's working properly.

Thanks,

Sumeet

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Jul 12, 2019 0
New Here ,
Oct 01, 2020

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Hello, I have the same problem, I checked the access of the Documents directory and rename the folder to old13.0, it recreated a new one but I can't save my preferences. What can I do else ?

Thanks

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Oct 01, 2020 0