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Impossibly horrible support ** Can't get any worse**

New Here ,
Jul 22, 2020

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Let's just start out with saying this, I upgraded to teams because i thought the premium support would be better.  It isn't 

My issue is that premiere pro has an issue that support diagnosed as a bug dealing with framing. 

Since that diagnosis, my engineer stated he will call me back in a day. 

 

A day went by and nothing. So chat'd with support and they said that I need to wait another day. Nothing. 

I call support and was on hold twice for 15 mins. Each time it said that it would record my message after the beep and there was no beep. 

 

Then I go to chat, and my guess is that why they are chatting they are playing Video games or something in the background because ever response takes over 5 mins.   Even responding to simple phrasing like 'hi' or 'ok'.    

 

I have yet to find worse support. This is enough for me to find similar product so I can look for better support. 

 

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Audio, Crash, Editing, Effects and Titles, Error or problem, Export, Formats, Freeze or hang, Hardware or GPU, Import, Performance, User interface or workspaces

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Impossibly horrible support ** Can't get any worse**

New Here ,
Jul 22, 2020

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Let's just start out with saying this, I upgraded to teams because i thought the premium support would be better.  It isn't 

My issue is that premiere pro has an issue that support diagnosed as a bug dealing with framing. 

Since that diagnosis, my engineer stated he will call me back in a day. 

 

A day went by and nothing. So chat'd with support and they said that I need to wait another day. Nothing. 

I call support and was on hold twice for 15 mins. Each time it said that it would record my message after the beep and there was no beep. 

 

Then I go to chat, and my guess is that why they are chatting they are playing Video games or something in the background because ever response takes over 5 mins.   Even responding to simple phrasing like 'hi' or 'ok'.    

 

I have yet to find worse support. This is enough for me to find similar product so I can look for better support. 

 

Topics

Audio, Crash, Editing, Effects and Titles, Error or problem, Export, Formats, Freeze or hang, Hardware or GPU, Import, Performance, User interface or workspaces

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38

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Jul 22, 2020 0
Adobe Employee ,
Jul 22, 2020

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Sorry Derek,

That's not cool, so I apologize on behalf of my team. That said, can you give us any details about your specific case? FAQ: What information should I provide when asking a question on this forum?

 

Let us know and hope we can assist.

 

Thanks,
Kevin

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