Issues with Premiere Pro CC 2020, no preview or playback.

Community Beginner ,
Jan 22, 2021

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Having issues with Premiere Pro CC v14.8, using mp4 video. When I import a new file to a project, it lists it as a source, but the preview screen is blank (not black, there is no frame at all) pressing space or clicking the play button does nothing, and even After effects is doing the same thing. My GPU drivers are up to date, I've restarted my pc, uninstalled Premiere, uninstalled CC, and still nothing. If anybody has any advice on how to fix this, that would be great.

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Crash, Editing, Error or problem, Freeze or hang, Performance

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Adobe Employee ,
Jan 22, 2021

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Gilly,

Sorry for the annoyance. Do you have a NVIDIA GPU? Most people are having trouble with the NVIDIA game ready driver. Please install the NVIDIA Studio driver instead. Your problem should be discontinued after that. Please report on what happens so that we can pass along your info to others.

Thank You,
Kevin

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Gillyxt AUTHOR
Community Beginner ,
Jan 22, 2021

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Sadly no, that's the one major problem cause I've been hearing about, but I have a AMD GPU.

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Adobe Community Professional ,
Jan 22, 2021

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Which one?

 

Neil

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Gillyxt AUTHOR LATEST
Community Beginner ,
Jan 22, 2021

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An Rx 5500xt from Asrock

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Adobe Community Professional ,
Jan 22, 2021

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If you're using an Nvidia GPU, go to their driver page, download/install the STUDIO driver. Their latest game-ready drivers are causing a world of hurt in Premiere.

 

Neil

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