It's baaaack: Loading ImporterQuickTime.prm

Community Beginner ,
Jul 10, 2021 Jul 10, 2021

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Lots and lots of posts on this from the beginning of Windows 10. Guess what? It's back after the latest update. Applies to Rush too. I tried downgrading the versions and it didn't help. Tried the Shift-Alt launch to clear all the settings. Just changed the file that Pr crashed on.

 

Windows 10 latest update as of Friday, Ryzen 9 3900X, 64GB, SSDs, 2070. 

 

Screenshots of the crash...

image.pngimage.pngimage.png

 

TOPICS
Crash, Error or problem, Freeze or hang

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Community Beginner ,
Jul 10, 2021 Jul 10, 2021

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Since I can't edit the post... That should read 32GB of RAM. My office PC has 64. Sorry...

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Just for giggles, I completely uninstalled *all* Adobe apps. Then used ccleaner to scrub the registry. Rebooted, and installed only Rush (and the CC desktop). Crashes at the same place.

Did it again and only installed Pr (and CC desktop). Same thing.

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Community Beginner ,
Jul 11, 2021 Jul 11, 2021

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Rolled back Windows updates to last month. No change.

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Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

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Hi there!

Sorry about that. Could you try some suggestions mentioned here? https://community.adobe.com/t5/premiere-pro/faq-how-to-troubleshoot-premiere-pro-crash-at-launch/td-...

 

Let us know how it goes.

Thanks,

Kartika

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Community Beginner ,
Jul 14, 2021 Jul 14, 2021

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Yep, did all that too.

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Community Beginner ,
Jul 18, 2021 Jul 18, 2021

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Yeah, still not working.

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