IT WONT STOP FREEZING

New Here ,
Apr 28, 2021 Apr 28, 2021

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I am using an older version of premiere (14.0) because it runs better on my pc. And a couple days ago it just started freezing / crashing, i edit like 3 clips then it finds something to crash over, not prerendering a frame, freezing mid render, and my main issue, freezing every single time i export. So I tried using media encoder which always works for me but same result. I have exported 7 times from pr and it feezed everytime and i have export 10 times from media encoder and freezed everytime. So i assumed it was cause i was using an older media encoder and premiere, so i try using the newest versions of both,same results. Even when i change to software rendering.

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Crash, Editing, Error or problem, Export, Freeze or hang

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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Hi there,

 

We're sorry about this. Please let us know the system specs (OS, CPU, GPU & RAM). Also, let us know the type of media files (format/codec, frame rate & frame size) you are working with & the effects applied. We're here to help, just need more info.

 

Thanks,

Sumeet

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Participant ,
Apr 30, 2021 Apr 30, 2021

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ugh that sucks! is this happening with all sequences you try to export or just one? Sometimes making a new sequence and adding the clips to that fixes it... is it only happening with one type of media? One time I had to export my sequence peacemeal cause it wouldn't stop crashing. I wondered if it was my video card too, but can't get a new one of those rn 😞

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Adobe Employee ,
Apr 30, 2021 Apr 30, 2021

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D,
Any info on the system and media? Have you deleted media cache with all projects closed and updated GPU drivers? Trashed prefs? Let us know.

 

Thanks,
Kevin

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