Just downloaded Premiere Pro - will not open

New Here ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

Hi community,

 

I am a relatively new Adobe user, and I downloaded Premiere Pro, but when I go to open it - The loading screen pops up, and it goes through the list of everything that's loading, only to consistently stop and get frozen on the last item. Help!

TOPICS
Error or problem

Views

66

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

Hi,

Can you take a screenshot? What is that "last item?"

 

Thanks,
Kevin

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 23, 2021 Apr 23, 2021

Copy link to clipboard

Copied

LATEST

Screen Shot 2021-04-23 at 11.50.38 AM.png

 Hi Kevin, yes absolutely - So based on some other searching that I did prior to posting my question - I did try to delete the "ImporterQuicktimeBundle" from the package contents, since that is what it was getting held up on. But unfortunately, when I did that, it would then just get stuck on something else. I have also already tried the classic but simple techniques of un-installing and re-installing as well as re-starting my computer. 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines