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Just updated premiere and now it's not previewing video

New Here ,
Nov 19, 2020

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I cleared out my cache but haven't made any progress yet.  I've never had an issue like this before and am not sure what to do.

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Error or problem, Performance, User interface or workspaces

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Just updated premiere and now it's not previewing video

New Here ,
Nov 19, 2020

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I cleared out my cache but haven't made any progress yet.  I've never had an issue like this before and am not sure what to do.

TOPICS
Error or problem, Performance, User interface or workspaces

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63

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Nov 19, 2020 0
Adobe Employee ,
Nov 19, 2020

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Hi Victoria,

Sorry for this. We need full details about your computer [Type, OS, RAM, CPU, GPU, Media Drive(s)]. Please also tell us about the media you are using.

Thanks,
Kevin

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Nov 19, 2020 1
New Here ,
Nov 19, 2020

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It is an Asus RoG laptop, I7 cpu, 16GB Ram,970M gpu, Windows 10,attempting to edit a mp4

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Nov 19, 2020 0
Adobe Community Professional ,
Nov 21, 2020

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what are the pixel dimensions and frame rate of the mp4 and the sequence?

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Nov 21, 2020 0
New Here ,
Nov 20, 2020

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Was wondering if you had an answer yet, thank you.

 

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Nov 20, 2020 0
Adobe Community Professional ,
Nov 21, 2020

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revert to the previous version that was working...  at least for the time being.  Premiere allows you to have multiple versions installed on your computer without issues.

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Nov 21, 2020 0