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Keeps asking me to update the graphics driver

New Here ,
Jan 22, 2020

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Since the last 2 or 3 upgrades I have this problem:

When I start Premiere, it tells me that my graphics driver is outdated and I should upgrade.

If I continue with the old driver, the program crashes.

So I download and install the driver, restarts my computer, and now Premiere works.

But the next time, after my computer has been shut down, it all starts all over again. Meaning that each time I want to use Premiere, I have to do all this work.

What is the problem? does windows uninstall the driver again or is Premiere unable to recognize the driver?
It's pretty annoying.

 

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Error or problem, Hardware or GPU

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Keeps asking me to update the graphics driver

New Here ,
Jan 22, 2020

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Since the last 2 or 3 upgrades I have this problem:

When I start Premiere, it tells me that my graphics driver is outdated and I should upgrade.

If I continue with the old driver, the program crashes.

So I download and install the driver, restarts my computer, and now Premiere works.

But the next time, after my computer has been shut down, it all starts all over again. Meaning that each time I want to use Premiere, I have to do all this work.

What is the problem? does windows uninstall the driver again or is Premiere unable to recognize the driver?
It's pretty annoying.

 

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Error or problem, Hardware or GPU

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Jan 22, 2020 0
Adobe Community Professional ,
Jan 22, 2020

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What model video card?

What number driver is installed?

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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I'm on a ACER Nitro 5 with a NVIDIA Geforce GTX graphics card.

The driver I install is the one linked to from the error message - I don't remember the number right now.
But after installation I checked it and it was the number that Premiere told me was the latest.

When I open GForce Experience, it say that the driver is 441.87  but Premiere ask me to install an Intel Graphics driver 24.20.100.6286 .  

I apparently have version 22.20.16.4749 - But I have installed the version Premiere is using at least 10 times over the the last month - and it worked after that - until I shut down the computer.

But why is Premiere using the Intel Graphics and not the Geforce?

 

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Jan 22, 2020 0
Most Valuable Participant ,
Jan 22, 2020

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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Weirdly, if I open the Acer control panel, it says that

Graphics card 1 : NVIDA

Graphics card 2: Intel

 

So I find it strange that Premiere is using Intel.

I'll try to disable Intel in BIOS and see what happens.

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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Okay, things are getting weird.

I used device manager to deactivate Intel Graphics and my display turned to low resolution and looked strange.

I then rebooted the computer and during start it said that I do not have a display connected to the NVIDIA graphics card.

I am aware that this does not seem to be an Adobe problem, but do you have any suggestions?

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Jan 22, 2020 0
Most Valuable Participant ,
Jan 22, 2020

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Well, where is your monitor cable connected... to the backplane of the motherboard, or the nvidia output?

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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I have no monitor cable - it's a laptop

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Jan 22, 2020 0
LEGEND ,
Jan 22, 2020

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Unfortunately, like most laptops it requires the integrated Intel graphics enabled just to run at all. And if your system is from the Kaby Lake era, the OEM-specific version of the Intel driver it requires dates way back to 2017, and will not let you install a generic Intel driver on top of the OEM-specific driver at all.

 

The only way to fix that would be to completely uninstall all traces of the OEM-specific Intel driver, and then try to download and install the latest generic DCH Intel driver.

 

Randall

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Jan 22, 2020 0
New Here ,
Jan 22, 2020

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Sound a bit annoying.

However I have now succeeded in updating the Intel driver - I tried several times earlier and always got an error saying that the computer only could be upgraded with customized drivers from Acer. But today I finally managed to upgrade it from Intel.

It seems that this solved the problem with Premiere constantly asking me to upgrade.

 

However it did not solve the problem that the computer can't use the NVIDIA card - so now I'm contemplating why they installed it? (I have just asked this question in the ACER forum 🙂 )

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Jan 22, 2020 0
New Here ,
Apr 13, 2020

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Anyluck?

 

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Apr 13, 2020 0
New Here ,
Apr 14, 2020

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Not really - except what I wrote in my previous post.
But I have not had the problem since then.

I think that my NVIDIA card is only user when I am doing very heavy tasks, like converting video etc.

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Apr 14, 2020 0
New Here ,
Apr 21, 2020

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I'm having the exact same issue. Very frustrating and time consuming to use the software. Let me know if you get this resolved. I have an Omen by HP laptop KP22HG46

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Apr 21, 2020 0
LEGEND ,
Apr 22, 2020

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You need the full model number. I cannot find any information whatsoever for "KP22HG46" anywhere on the Internet. That appears to be a partial serial number for your particular unit.

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Apr 22, 2020 0
Explorer ,
May 02, 2020

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I am having the exact same issue. I have a Lenovo Y700 i7 latpop  with an NVIDIA GTX960M and I have it set as the default when I open Adobe Premiere Pro but every time I start now I get an error saying that I need the Intel HD graphics 530 driver.... which I have already installed several times now.

 

Why do I need to install a driver for this at all? And why do I need to download and install THE SAME DRIVER every time?

 

 

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May 02, 2020 0
LEGEND ,
May 02, 2020

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Here is the problem:

 

  1. Windows itself has a nasty habit of backing up the old and outdated but OEM-verified drivers every time you install a new driver. So every time you restart your PC, if Windows determines that the new drivers aren't validated by the laptop OEM, Windows will revert back to the old and obsolete driver with no warning at all whatsoever.
  2. Many laptops have their displays hard-wired to the integrated Intel graphics even if they have a discrete GPU installed. That means BOTH GPUs MUST be fully enabled for the system to even work at all. And both GPUs require valid drivers to even function at all. If you have no driver for the Intel GPU, your display will be semi-permanently locked to a fail-safe mode (800x600 resolution and only 16 total colors, or 4-bit color).

 

Put these two together, and you'll see why a laptop ends up frustrating users more often than not.

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May 02, 2020 0
New Here ,
Jul 02, 2020

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So is there a solution to this?

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Jul 02, 2020 0
New Here ,
Jul 05, 2020

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Yes and no.

I never got a useful answer, but after a while it has gone away.

I think that I somehow (no idea how) managed to upgrade the driver after my computer refused to do that many times because "you need a customised driver from ACER".

But I have not had any problems since then.

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Jul 05, 2020 0
New Here ,
Nov 13, 2020

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Hey I dunno if you've found peace with this but I've studied this exact scenario for hundreds of hours over the years. I do Photo/Vid editing and gaming on my Acer Nitro Black Edition so my experience is direct translation to yours(Something I wished I could have found in my research). I'll offer my insight maybe you'll find value in it.

 

Short version: Go to OEM website drivers list and use the latest driver offered by official OEM. For example, my machine was produced in 2007, I'm using the latest Nvidia driver offered on the Acer support website for my model, which happens to be from 2015.

 

Sounds absurd?

The reason for this is because laptops come in so many different sizes and form factors, so do the internal components have different iterations in order to accomodate for each model of laptop they're seated in and gaming laptops have extra special design because they have to mitigate crazy amounts of heat. So Acer and Nvidia developed everything together basically and so to the drivers are made specifically for the card for that model laptop.

And that's it basically. Ignore your intuition of downloading the latest driver from Nvidia and try using the latest driver offered on the OEM support site for your specific model I bet it'll fix everything. Do the same for the intel chip. Download the .exe of each card, uninstall the drivers you have right now and immediately install the .exe you pre-downloaded, then disable automatic updates for those two chipsets if they are set to do so, and finally restart the machine and test things out.

(don't restart the machine in between these steps because the computer will automatically download the latest drivers from the internet during the boot)

If everything works well then cool success, once you get to this stage, you can test other stuff knowing you can easily fallback to the two .exe drivers you've saved to the machine.

 

 

So that's it for the resolution, now I'll share my experience because it was just like yours and I would have loved to have found a synopsis like below...

I downloaded Nivida drivers of all kinds, installed and uninstalled hundreds of diff Nividia drivers and tools (GeForce Experience, stupid bloatware) over the years trying to resolve compatibility issues, resolution issues, and killer heat issues. I thought I had a fan issue or something. I ran a video game and the machine would reach incredible levels of heat like 120c and when I installed the ancient 2015 driver the game ran fine, heat 83c without changing anything else about the scenario except the gfx driver. The driver contains so much more than a generic driver for a mass-prod. card. The entire machine works together on stuff in order to work properly instead of each component kind of doing it's own thing.

 

 

You mentioned the Intel graphics card and questioned it's purpose, I did the same and it took me forever to figure out why even have the damn thing and it's actually super clever.

I went through so much time and trouble actually trying to disable, retire, or otherwise permanently uninstall the integrated Intel graphics card because I thought "Why the hell do I want anything running on a potato integrated intel chip when I have this Nividia card?" I didn't understand why have this chip at all? My 4k screen is running from this puny chip instead of the powerful gtx?

It's because the laptop needs the integrated chip in order to run the display, once again calling back to the uniqueness of laptops. Desktops can take any graphics card that will fit in the slots you have available in the motherboard you've chosen, and the gfx card is the thing which provides the hdmi outlet for you to plug your monitor into it. All this stuff is compatible with eachother because they use universal ports.

 

So yeah the intel chip has a million uses the main use being the thing of which your display connects to the mobo. And the potato chip and Nvidia chip are a team instead of an either/or kind of mentality it's an aswell-as. They share work, or deviate as needed(internet browser and little stuff runs on intel chip saving the gtx card for photoshop or video game or whatever.)


So don't get rid of the intel chip lol. You can techinically run the machine without it but you're just shouldering more burden on the nividia chip, they work in harmony rather than conflict as intuition would lead you to belive.

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Nov 13, 2020 0
New Here ,
Nov 13, 2020

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Edit: One more thing I didn't mention about the integrated chip. Like I mentioned above, I went as far as trying to "cut the wire" running to my integrated chip because I didn't want any program to automatically route to the Intel chip, which almost every program seemed to do by default, it was during my research of this subject when I learned to love the intel chip and also learned how I can actually delegate which program goes to which chip.

Of course, it didn't take long to learn that the intel chip is literally part of the motherboard in our laptops, there is no way to 'cut the cord' so then I figured the next best thing would be to manually go through every program on my machine and force it to run on the nividia chip. My OCD was going overdrive thinking that something was running on potato graphics when it should be running on the GTX card and I spent countless hours rummaging through registry files, custom HKEY edits and all kinds of mad scientist stuff to get what I wanted but I found out that I was doing a disservice to the GTX chip and I embraced the cooperative nature of the dual chipset.

I still didn't like a 'set it and forget it' kind of mentality with the computer making decision of which program goes to which chip, I thought that I knew better than the computer especially if I was going to be using a driver that was ancient history in terms of technology world, a 5 year old chip is like a fossil when everything is obsolete after six months in this industry.

The icing on cake for all of this was educating myself on the Nvidia management program that comes with the 2015 driver. Even though it's got an ugly, basic UI I found out that it does everything I ever wanted in terms of delegation and fine-tuning. I can choose any program on the machine from a dropdown list or file path, then I am given every parameter that an application can utilize even obscure one-off tools like CUDA driver toggle which is basically only used by Adobe for rendering. If a program cannot utilize the feature then it's simply greyed out, and everything applicable to whatever app I'm tweaking is offered to me I just didn't know I had this tool! So now I can download a new game and go into the Nvidia management program, select the new game I installed, and adjust the anti-aliasing, FPS, and other basic stuff but this app gives you polygon counts, pipeline amounts, trillenear processing, anything you can think of it's there to curate to your liking, you can even set the computer to always prefer the Nividia driver and ignore the intel chip. But after I had learned all the stuff that I shared with you here, I was quite fine with allowing the computer to delegate the chipsets automatically, and when I want to get specific with something like Photoshop, I can go into the program and take-over to my liking. It's having your cake and eating it too.

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Nov 13, 2020 0