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Keeps Crashing

New Here ,
Sep 23, 2020

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Hello, I need help! I am trying to edit a video project and everytime I try to make a change I get the message "a serious error has occured.." and the whole program crashes. I'm using Premiere pro 2020, on Catalina 10.15.6. I have already deleted my media cache and allocated as much ram as it allows me to. I've followed multiple youtube videos but nothing fixes the issue. 

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Correct answer by Peru Bob | Adobe Community Professional

Import selected sequences from Premiere Pro projects

You can import one or more sequences of your choosing from another Premiere Pro project.

 

Note:

To make the assets for a sequence easy to import with the sequence, first consolidate the project that contains the sequence. Collect the files and copy them to a new location with the Project Manager.  

 

  • Select File > Import, and browse to the project file containing the desired sequence or sequences, and select them.
  • Click Open.
  • In the Import Project dialog box, choose whether to import the entire project or selected sequences, and click OK.
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Crash, Error or problem

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Keeps Crashing

New Here ,
Sep 23, 2020

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Hello, I need help! I am trying to edit a video project and everytime I try to make a change I get the message "a serious error has occured.." and the whole program crashes. I'm using Premiere pro 2020, on Catalina 10.15.6. I have already deleted my media cache and allocated as much ram as it allows me to. I've followed multiple youtube videos but nothing fixes the issue. 

Adobe Community Professional
Correct answer by Peru Bob | Adobe Community Professional

Import selected sequences from Premiere Pro projects

You can import one or more sequences of your choosing from another Premiere Pro project.

 

Note:

To make the assets for a sequence easy to import with the sequence, first consolidate the project that contains the sequence. Collect the files and copy them to a new location with the Project Manager.  

 

  • Select File > Import, and browse to the project file containing the desired sequence or sequences, and select them.
  • Click Open.
  • In the Import Project dialog box, choose whether to import the entire project or selected sequences, and click OK.
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Crash, Error or problem

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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None of the above solved my issue. If I create a new project will I lose all of the work I did on this one? The video was almost finished. Also I am not very knowledgeable about tech so I don't know how to find the answer to half of the questions on your link. However, I edited this without any issues last week and haven't touched the computer since. When I change from Mercury Playback Engine GPU Acceleration to Softwar Only the issue still occurs. The issue happens when I try to remove the stroke from a piece of text. My computer has been sending crash reports but I don't know how to access them.

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Sep 23, 2020 0
Community Beginner ,
Sep 23, 2020

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Hi there, here are some other solutions that may help:

Solution #1: Switch to Mercury Playback Engine Software Only

  • Open up Premiere pro and go to File -> Project Settings -> General
  • Under Video Rendering and Playback, switch the Renderer to Mercury Playback Engine Software Only

Solution #2: Update Premiere Pro

  • Open up the Adobe Creative Cloud on your computer and make sure to update Premiere Pro to the latest version.

Solution #3: Close All Other Applications

  • If you have any other applications open, try closing them. This may help reduce crashes.

Solution #4: Use Proxies

  • If you’re working with 4K footage, I recommend using proxies.

 

Hope this helps!

 

Kes Agnew

You Want Pizzazz

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Unfortuantely I have tried all of these steps already and I am not working in 4k.

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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" If I create a new project will I lose all of the work I did on this one?"

Not if you create a new project and then import the old project into it.

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Sep 23, 2020 0
New Here ,
Sep 23, 2020

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Okay but how do you do that? I tried and it only imported all of the individual files.

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Sep 23, 2020 0
Adobe Community Professional ,
Sep 23, 2020

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Import selected sequences from Premiere Pro projects

You can import one or more sequences of your choosing from another Premiere Pro project.

 

Note:

To make the assets for a sequence easy to import with the sequence, first consolidate the project that contains the sequence. Collect the files and copy them to a new location with the Project Manager.  

 

  • Select File > Import, and browse to the project file containing the desired sequence or sequences, and select them.
  • Click Open.
  • In the Import Project dialog box, choose whether to import the entire project or selected sequences, and click OK.

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Sep 23, 2020 0
New Here ,
Sep 26, 2020

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This worked for me! Thank you so much!!

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Sep 26, 2020 0