Keyboard Shortcuts not saving in 2020

[#1]

Hi,

I downloaded the Teacher version of Premiere Pro CC 2020 last week. I went to the Keyboard Shortcuts and wanted to make my own personal shortcuts.

I mapped out 2 shortcuts, it said Custom on the top, I pressed save as and named it, then pressed save.

The keyboard went blank and the name I gave it did not appear on the drop down list.

Why did it not save like my older versions of Premiere Pro? How can I get it back and how can I save more shortcuts?

Thanks in Advance.

[#2]

Hi,

I downloaded the Teacher version of Premiere Pro CC 2020 last week. I went to the Keyboard Shortcuts and wanted to make my own personal shortcuts.

I mapped out 2 shortcuts, it said Custom on the top, I pressed save as and named it, then pressed save.

The keyboard went blank and the name I gave it did not appear on the drop down list.

Why did it not save like my older versions of Premiere Pro? How can I get it back and how can I save more shortcuts?

Thanks in Advance.

[#3]

Same problem. ADOBE- response please!!!! 

[#4]

Make sure that Premiere Pro has write permissions to the Documents folder.