Keyboard shortcuts won't recognize numeric keypad.

New Here ,
Nov 03, 2018 Nov 03, 2018

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I have a 2015 MacBook Pro and a purchased a wireless numeric keypad (on Amazon: Wireless Numeric Keypad by JOYEKY). When I open keyboard shortcuts, it won't register the numeric keypad, it only allows me to set shortcuts for my laptop keyboard. I've tried the number lock (clear) as suggested but still nothing.

I'm able to use the home, end, pg. up, pg. down, numbers and arrows but nothing with a modifier key (i.e command + Arrow left = nudge 1 frame left).

Curious if anyone else has this problem and how to resolve it. Or if there's a numeric keypad that someone has had success with. Thanks.

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** also I noticed that the ad spelled it functioanal, so I'm beginning to have my doubts about this purchase.

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New Here ,
Jan 04, 2020 Jan 04, 2020

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I have the same problem with an external wireless keyboard, any solution?

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New Here ,
May 16, 2021 May 16, 2021

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Just had a chat with them online about it - [paraphrasing] "Because not all devices have a side number pad, it's easier to just take it out altogether for consistency"

It sucks...

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