Lag issue while switching from one tab to another one.

New Here ,
May 16, 2021 May 16, 2021

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I have an HP Envy

Microsoft 10

Ram 12 Go

Intel I7

Intel Iris Xe

I have an issue while switching tab in my premiere pro. It is really slow when I do change but it also shows me randomn tabs. I csn't use the software at all. Please I need an answer as soon as possible. 

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Freeze or hang

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Adobe Employee ,
May 18, 2021 May 18, 2021

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Hi TCTana,

 

Sorry to hear about this. We can get this checked. Let us know the version of Premiere Pro that you are using. Do you have any NVIDIA GPU in your laptop? Also, please try resetting app preferences to isolate any preference corruption issue that might be causing the app to misbehave.

 

Thanks,

Sumeet

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New Here ,
May 18, 2021 May 18, 2021

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Hey Sumeet,

I don't have an NVIDIA GPU, my graphics card is Intel Iris Xe Graphics. The version of the premiere pro I am using is Premiere Pro 15.2.0 (Build 35). I tried, but it didn't work.

 

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