latest PP won't open no matter what

Participant ,
May 29, 2021 May 29, 2021

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latest MAc Os latest Premeire pro will NOT open - keeps closing instantly and asks to send report - wont open PP projets nor when I try to just open PP app

 

help please

 

 

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correct answers 1 Correct Answer

Participant , May 31, 2021 May 31, 2021
i removed that plugin, seems to work now thanks

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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System specs and app+OS versions?

Have you tried resetting prefs on startup by holding Option+Shift when you click the applicaiton icon?

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Participant ,
May 29, 2021 May 29, 2021

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thanks

 

tried resetting prefs, no go

 

PP will not opne for me. 

Latest 2021 premire pro

 

2014 Mac Pro 3 GHz, 8 core intel xeon 5, 32 GB ram, 

AMD FirePro D700 6 GB

 

 

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Have you tried completely uninstalling and reinstalling Premiere?

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Adobe Community Professional ,
May 29, 2021 May 29, 2021

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Have you checked to make sure your computer hardware is compatible with the latest version

https://helpx.adobe.com/nl/premiere-pro/system-requirements.html

Are you running big sur?

Have you tried working with the previous version of premiere?  You can still download and install 2020.

Are you running any other programs besides premiere?  If so, quit all other programs and then restart and see if premiere will launch.

try uninstalling premiere using this

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

and then reinstall.

Try creating going to system preferences:  users and groups and create a new user with adminisitrative privileges and then log out of your current user and log in as your new user and see if that helps.

 

Try these things in a systematic fashion and let us know if anything helps.

 

 

 

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Participant ,
May 30, 2021 May 30, 2021

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i tried all that - nothing works - here's when it freezes - see pics

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Adobe Community Professional ,
May 30, 2021 May 30, 2021

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There's your issue right there. Uninstall/remove the 'Lock and Load' app you have installed. Or remove the plugin for CS5 (very old version of Premiere) - which should not be there anyway if the application was totally removed as per @mgrenadier instructions.

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Participant ,
May 31, 2021 May 31, 2021

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i removed that plugin, seems to work now

 

thanks

 

 

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