Latest Premiere Update: Keyboard shortcuts not working

New Here ,
Apr 25, 2017 Apr 25, 2017

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Hi there -- I just updated to the latest version of Premiere and a select group of my keyboard shortcuts are inoperable. Even if I reset them or remove potential redundancies, they won't cooperate. Any ideas?

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New Here , Apr 25, 2017 Apr 25, 2017
I just fixed this issue for myself and hopefully this could help you out. I couldn't get my keyboard shortcuts window to open up for the past two days. I just ordered a new iMac and had been able to open Keyboard Shortcuts when I was logged in under my associates adobe id (we first installed creative cloud using his account). After I logged out and back in under my own creative cloud account it wouldn't display the keyboard window at all and I couldn't sync my preferences. I would click on the m...

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Community Beginner ,
Apr 25, 2017 Apr 25, 2017

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I have noticed that Premiere Pro 2017.1 does not recognize international keyboards. For instance, if a key on my swedish keyboard is located somewhere different from a US keyboard, hitting where the key would be on a US keyboard activates the hotkey.

It appears to be a bug.

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New Here ,
Apr 25, 2017 Apr 25, 2017

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I just fixed this issue for myself and hopefully this could help you out.

I couldn't get my keyboard shortcuts window to open up for the past two days. I just ordered a new iMac and had been able to open Keyboard Shortcuts when I was logged in under my associates adobe id (we first installed creative cloud using his account). After I logged out and back in under my own creative cloud account it wouldn't display the keyboard window at all and I couldn't sync my preferences. I would click on the menu Premiere Pro CC > Keyboard Shortcuts and nothing would happen, it wouldn't open a new dialog window at all no matter how many times I tried. I even tried the option+command+K shortcut and nothing opened.

I signed out and back in multiple times and restarted. I was going to reinstall Premiere next but then I finally tried the Sync Settings option on the Premiere splash screen (see image) and that finally synced everything. My keyboard shortcuts window would open when I clicked on the menu option and I could select my preferred keyboard layout.

Hope this helps? Not sure if it will...

Screen Shot 2017-04-25 at 12.24.04 PM.png

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Community Beginner ,
Dec 01, 2017 Dec 01, 2017

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I've used some form of Premiere way back to 4.2 you remember the white hourse on the box and book (wuch you don't get anymore.   We shouldn't have to figure why Adobe Premiere cc doesn't work especially when we pay all this money for a working product.   Ever call support ... Half the time I can't even understant them I don't what form of Englosh thay speak but it ain't what I speak /// I have never had any of my questions or problems answered or fixed by Phone tech support. trying to find answers on the net is the most frustrating crap I've ever had to put up with.

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New Here ,
Oct 16, 2019 Oct 16, 2019

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That worked for me! sync setting from cloud, not upload them.

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Explorer ,
Aug 13, 2020 Aug 13, 2020

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The Great Answer!

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New Here ,
Oct 22, 2020 Oct 22, 2020

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Thanks worked for me!

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New Here ,
Oct 24, 2020 Oct 24, 2020

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This worked to fix a similar problem I was having on PP 2020 for Mac. In my case the keyboard shortcuts window would open fine and show everything as expected, but the app would not respond to basic keyboard commands like mark in (I), mark out (O), go to beginning of sequence (home), go to end of sequence (end), etc. Choosing Sync Settings from the Premiere Pro menu fixed everything.

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Adobe Community Professional ,
Oct 24, 2020 Oct 24, 2020

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I gotta say I've never had much luck with synch settings.  Besides working in Premiere myself, I support a number of clients working in Premiere and I feel it's important that we all have the same keyboard shortcuts.   I've tried to synch their settings with mine and it usually doesn't work.  With a little bit of research, it's pretty easy to figure out where the keyboard settins are stored on your computer (just do a search for files with .kys extension, so I just manually copy my keyboard settings on their systems where they need to be.   That said, I haven't tried to synch settings in the last year or 2...

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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Hi all,

 

I am having a similar issue.

No keyboard shortcut work, and under the keyboard shortcut menu there is no assignation to a shortcut (see image attached)

If I manually assign for ex. Play to Spacebar it does not work either.

 

I uninstalled Premiere and deleted files related to it - re-installed with no success.

Uninstalled Adobe CC and related Adobe softwares + files - re-installed with no success..

 

Any recommendations ?

ADOBE_PREMIERE-KEYBOARD_ISSUE.jpg

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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when you tag on to the end of an earlier thread, you need to tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.  When you uninstall, it's probably a good idea to use this

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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Since you already reinstalled, you should do it again, but run the 'cleaner' after you have removed it and before you install:

Run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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Community Beginner ,
Feb 18, 2021 Feb 18, 2021

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Thank you both for your quick answers

 

Here are my system specs :

OS : Windows 10 19041

Processor : Intel i7 10th 2.40GHz

RAM : 16GB

Graphic Card : Nvidia RTX 2080 super

I have the latest version of Premiere which should be 14.9 ?

After carefully following the instructions of CC Cleaner Tool and restarted between uninstall - reinstall the shortcuts do not work (only in Premiere - Photoshop and other software work normally).

 

Do you have another option ?

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Adobe Community Professional ,
Feb 18, 2021 Feb 18, 2021

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The default keyboard shortcuts are located here:

C:\Program Files\Adobe\Adobe Premiere Pro 2020\Keyboard Shortcuts\en

 

Paste the below into File Explorer and it will take you to the Preferences folder

%UserName%\Documents\Adobe\Premiere Pro\14.0

 

Inside the folder above will be your profile folder, open that, and then "Win"

 

Copy "Adobe Premiere Pro Defaults.kys" from the Program Files folder (above) into the Win folder.

 

That's the harder way.

 

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Community Beginner ,
Feb 19, 2021 Feb 19, 2021

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Thank you for your help, this solution worked !!

 

When copying "....Default.kys" into the Win folder and chosing it in the Keyboard Shortcuts tab, nothing happened.

However when renaming the "...Default.kys" to a random name all the shortcuts were correctly assigned to their default function.

 

 

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Good, glad you got it. Be sure to backup that folder on occasion, especially as your shortcuts expand. I save them like:

'PJ Keys 2021x02x19'

etc...

 

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