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Loading into source window RED footage crashes Premiere

Community Beginner ,
Mar 07, 2019

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Loading RED footage into the source window is constantly crashing Premiere for me.

Currently running:

  • Core i7 7820x @ 3.60GHz
  • 32 GB Ram
  • GTX 1070

The Red footage in question runs no problem in Media Composer, Red Cine-X Pro, and DaVinci Resolve Studio at a full debayer in real time. Most of the footage is either UHD or full 4K at 23.976fps. I'm cutting a feature and this issue is preventing me from finishing and may necessitate a move to Avid.

When the RED footage is in the timeline there doesn't seem to be any issue. I've tried troubleshooting for several months doing all of the obvious steps with no luck.

Any help is hugely appreciated.

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Loading into source window RED footage crashes Premiere

Community Beginner ,
Mar 07, 2019

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Loading RED footage into the source window is constantly crashing Premiere for me.

Currently running:

  • Core i7 7820x @ 3.60GHz
  • 32 GB Ram
  • GTX 1070

The Red footage in question runs no problem in Media Composer, Red Cine-X Pro, and DaVinci Resolve Studio at a full debayer in real time. Most of the footage is either UHD or full 4K at 23.976fps. I'm cutting a feature and this issue is preventing me from finishing and may necessitate a move to Avid.

When the RED footage is in the timeline there doesn't seem to be any issue. I've tried troubleshooting for several months doing all of the obvious steps with no luck.

Any help is hugely appreciated.

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Mar 07, 2019 0
LEGEND ,
Mar 07, 2019

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What does Windows Event Viewer say about the crashes?

EventViewer-AccessViolation-DLL.PNG

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Mar 07, 2019 0
Community Beginner ,
Mar 07, 2019

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Just that the Premiere stopped interacting with Windows . No exception code or fault offset given.

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Mar 07, 2019 0
LEGEND ,
Mar 07, 2019

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Hmm.  That's a tough one.

All I got is to work through the troubleshooter.  Maybe something will help.

Unofficial Premiere Pro Troubleshooting Guide

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Mar 07, 2019 0
Adobe Community Professional ,
Mar 07, 2019

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Maybe we can get someone able to help ...

Neil

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Mar 07, 2019 0
Community Beginner ,
Mar 08, 2019

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So after months of trying to figure this out I just had a breakthrough moment:

99.99% of the time I will double click on a clip to load it into the source window. I just happened to click and drag a RED clip into the source window, which I never do in Premiere but sometimes do when working in Avid. For some strange reason I can't quite figure out, all of my RED footage loads and plays in the source viewer when it is dragged into the viewer.

But Premiere will still crash if I double click on a RED clip. This project also has a lot of Alexa, Varicam,and GoPro footage in various sizes and frame rates all working flawlessly. So the problem isn't gone, but it appears I have a workaround for now.

My fear though is that this will only be temporary, as I was editing the RED footage will no issues until this problem suddenly arose. It has nothing to do with program versions or drivers as far as I can tell. Just that after months of using the footage with no problem it was suddenly breaking Premiere.

If anyone can shed more information on the problem it would be very helpful as I can't narrow down what the issue is.

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 08, 2019

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PLEASE post that information on the bug/features forum so it goes directly into the engineers system. It's linked from the top section of the Overview page of this forum.

Neil

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Mar 08, 2019 1
Community Beginner ,
Mar 08, 2019

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It's done. Fingers crossed something comes from it.

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 08, 2019

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How about giving the link to your UserVoice post here so I and others can go vote on it, to give a bit more push?

Neil

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Mar 08, 2019 0
Community Beginner ,
Mar 08, 2019

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Mar 08, 2019 1
Adobe Community Professional ,
Mar 08, 2019

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Just went over and voted for it, thanks Jeff!

Neil

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Mar 08, 2019 0
Guide ,
Mar 08, 2019

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=============

For some strange reason I can't quite figure out, all of my RED footage loads and plays in the source viewer when it is dragged into the viewer.

But Premiere will still crash if I double click on a RED clip. This project also has a lot of Alexa, Varicam,and GoPro footage in various sizes and frame rates all working flawlessly.

=============

I had the same problem a while back and hooked up my telephone to the computer, and that fixed EVERYTHING !

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Mar 08, 2019 0
Adobe Employee ,
Mar 08, 2019

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Sounds like you've got a lot of high-quality footage running around in this sequence. Have you made proxies? That lightens the workload for Premiere by a lot.

Hope that's helpful!

Caroline

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Mar 08, 2019 0
Community Beginner ,
Mar 08, 2019

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I tried that with no luck with the proxy feature built into Premiere.

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Mar 08, 2019 0
Adobe Employee ,
Mar 08, 2019

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That is really odd. Double-Click or drag to Source monitor should behave the same way, so one way crashing and the other does not is a head scratcher. If you were to quit Premiere Pro, delete your Media Cache folders, launch again, then create a new Project and import only one R3D clip. If you double-clicked the clip, does it still crash?

Just trying to isolate if it is a simple issue with R3D clip or if it requires all the other media in the Project to trigger it.

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Mar 08, 2019 1
Adobe Employee ,
Mar 08, 2019

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Happy to help Investigate and I have some RED files on hand. May not be until Monday though

Do you see the Premiere crash dialog?

What camera shot this? IPP2 or legacy footage?

Are you seeing this with most R3Ds? If so, that would be unexpected.....

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Mar 08, 2019 0
New Here ,
Oct 14, 2019

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Hi, I have excaly yhe same problem here. Its a nightmare to edit my project shot on RED Gemini. I have a brand new AERO Laptop i9 rtx 2080 64Gb of Ram and a 2To ssd hardrive. Please adobe fix this ;I may be tempted to go to davinci if not

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Oct 14, 2019 0
Adobe Community Professional ,
Oct 14, 2019

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Lenz,

 

I can't replicate this. And it's clearly something very few users have had, or we'd have certainly seen more posts here.

 

Any way you could share a short clip of test media of the particular Red media causing the issue? I for one would be happy to test it on my rig.

 

Neil

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Oct 14, 2019 0
New Here ,
Mar 31, 2020

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I'm having the same issues in latest update. When double clicking R3d files to load clip it crashes. I've been editing a trailer for the past 8 hours and I have had a crash almost every half hour. This is really annoying. I was thinking about trying reslove, but I swiched from FCP to PP and I don't want to learn new software, but I will if I have to.  Please help.

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Mar 31, 2020 0
Adobe Community Professional ,
Mar 31, 2020

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RED is playing fine on both my laptop and desktop here ... so just asking some questions to try and puzzle this through.

 

What is of course the hardware you're running ... CPU/RAM/OS/GPU ... and drives ...

 

What sort of drive and connections are the media stored on?

 

How are you importing the media into Premiere ... from finder/explorer, Project panel/import, MediaBrowser/Ingest, what?

 

And if you haven't been ingesting it via the MediaBrowser, I'd suggest trying that option.

 

Neil

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Mar 31, 2020 0
New Here ,
Mar 31, 2020

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Hi Neil,

I'm running Mac pro mid 2010. 

2.8 Ghz quad core Intel Xeon

16gb ran

Os. 10.13.6

Graphics card: RX 580 8192 MB

 

Premiere Pro w4.0.4 (Build 18)

Media is on Seagate 6tb usb 2.0

all media ingested cia finder

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Mar 31, 2020 0