loading Stutter.prm - Premiere pro will not load

New Here ,
Mar 24, 2021 Mar 24, 2021

Copy link to clipboard

Copied

I've recently downloaded the latest 2021 v15 copy of Prmeiere Pro.

 

However, it will not load. Just hangs on the opening screen when trying to load Stutter.prm

 

I still have my 2020 copy and that loads without fail.

 

What's going on with the 2021 version? Does anyne know how I can actually use the software that I am paying for?

 

Thanks

TOPICS
Crash, Error or problem, Freeze or hang

Views

248

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Adobe Employee , Mar 25, 2021 Mar 25, 2021
Hi Lewis,  Some component from Motion Array might still be installed. If their uninstaller is not working, you can contact the support team and Motion Array and they can probably set you up with a workaround. You can also try the following: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-removed-cca7d1b6-65a9-3d98-426b-e9f927e1eb4d   Regards,Kevin

Likes

translate

Translate

Translate
Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Hi Lewis!

Sorry for that. Can you try resetting the preferences? Here's how: https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/m-p/8...

 

Let us know if that helps.

Thanks,

Kartika

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Kartika,

Thanks for looking into this. 

 

I've followed the steps in the video; held down alt whilst clicking the Open button to clear the preferences, also held down shift + alt and cleared the preferences and plug-in cache, but both interventions have not worked. It still hangs on the splash screen at 'Loading... Stutter.prm'

 

Sooooo frustrating!!!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Stutter.prm does not sound very much like Adobe.

Any 3rd party plugin installed?

Uninstall and try again.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Yes, I had Motion Array plug-ins installed, but they have been uninstalled and still get this issue. 😞

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

Hi Lewis, 

Some component from Motion Array might still be installed. If their uninstaller is not working, you can contact the support team and Motion Array and they can probably set you up with a workaround. You can also try the following: https://support.microsoft.com/en-us/topic/fix-problems-that-block-programs-from-being-installed-or-r...

 

Regards,
Kevin

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 06, 2021 Apr 06, 2021

Copy link to clipboard

Copied

I uninstalled all Motion Array Plugins (managed to find an uninstall.exe that I didnt even know was on my machine).

 

But I have run into this error now...  Loading... ImporterQuickTime.prm

https://community.adobe.com/t5/premiere-pro/importerquicktime-prm/td-p/7498065

 

And no matter what I try I STILL cannot  open Premiere 2021 v15.

 

but now, I also cannot use my Motion Array plugins in Premiere 2020 v14.9

 

Come on Adobe, it really should be this hard to update software!!!!

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

Copy link to clipboard

Copied

Might want to check MediaCore in Adobe > Common .......

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines