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losing audio when i import various video clips

Explorer ,
Oct 11, 2020

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osx 10.14. - prpro 14.4.0 build 38

 

Some of the video clips I attempt to import are not bringing in the audio.

I import the file into prpro - no errors. I drag and drop in a sequence/timeline - only the video shows up. 

Others video tracks show up fine.
I have the audio tracks enabled. 

when I play the underlying file in other programs, the audio plays normally.

 

one file is mp4 exported from camtasia. another is mp4 exported from amerisoft h.264 encoder.

 

I am not sure what I can fix about thia. 

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Audio, Error or problem

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losing audio when i import various video clips

Explorer ,
Oct 11, 2020

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osx 10.14. - prpro 14.4.0 build 38

 

Some of the video clips I attempt to import are not bringing in the audio.

I import the file into prpro - no errors. I drag and drop in a sequence/timeline - only the video shows up. 

Others video tracks show up fine.
I have the audio tracks enabled. 

when I play the underlying file in other programs, the audio plays normally.

 

one file is mp4 exported from camtasia. another is mp4 exported from amerisoft h.264 encoder.

 

I am not sure what I can fix about thia. 

TOPICS
Audio, Error or problem

Views

32

Likes

Translate

Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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use media info to find out the audio properties

https://mediaarea.net/en/MediaInfo/Download

 

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