Loupedeck + not available at Premiere Pro 2021 (V 15.0)

Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Just installed Premiere Pro 2021 (V 15.0). MacOS Catalina 10.15.7

My Loupedeck+ device is not recognized at the list of the available Control Surfaces at Preferences.

The latest Loupedeck+ drivers are installed.

Could you please fix it? I really need to use the Control Surface.

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Error or problem, Hardware or GPU, User interface or workspaces

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correct answers 2 Correct Answers

Community Beginner , Mar 16, 2021 Mar 16, 2021
Loupdedeck has updated their Mac OS download site with software version 4.2.6, I tested it and it does fix the issue with Loupedeck not being an option in Control Surface. Loupedeck CT now works in Premiere Pro 15.0.  

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Community Beginner , Mar 16, 2021 Mar 16, 2021
Stasym, I forgot to add that the update is also available for the Loupedeck+.

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Adobe Community Professional ,
Mar 10, 2021 Mar 10, 2021

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Have you tried trashing preferences or re-installing?

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Community Beginner ,
Mar 10, 2021 Mar 10, 2021

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Yes, I just uninstalled and reinstalled the program, and befor that I deleted the Preferences File from Users - Documents - Adobe - Premiere Pro - 15.0.

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Same thing happened to me. In addition to what Ann Bens suggested, I also uninstalled and reinstalled the latest Loupedeck software...no luck. I've contacted Loupedeck as well, to let them know and see if they have a fix. I'll repost anything relevant they may be able to add on here once they do.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Loupedeck's response has just been to reinstall their software, which I've done multiple times. I even went so far as to uninstall and reinstall all Adobe apps and the Loupedeck app, as well as deleting all associated files, profiles, and preferences...still no luck. I also updated After Effects and Audition at the same time and Loupedeck works fine in those apps. As a last resort I reinstalled the previous version of Premiere Pro (14.9, I believe) and Loupedeck is recognized immediately. All I can think is that there is a conflict between Loupedeck and Premiere Pro that will not allow Loupedeck as an option under Control Surface. Looks like I'll wait to update Premiere until this gets worked out.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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I spoke too soon. Adobe 14.9 will recognize Loupedeck, meaning the screen on the CT changes to the Premiere Pro layout, but adjustments made on the Loupedeck don't affect Premiere Pro. Hit the Mark In button and nothing happens. Plus Loupedeck is, again, not available to choose in Control Surface. MyerPj is probably right that this is a Loupedeck problem, I'll see if I can downgrade the Loupedeck software and find a working combination.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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I'm certain your best bet is to contact Loupedeck.

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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I received an email from Loupedeck this morning, they are working on a fix and will let me know when it's available. I downgraded to Premiere 14.9 to continue working and they suggested doing the same thing until their update is available.

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Loupedeck used a location for their files that is different than the ones Tangent uses. I know a Loupedeck user copied to the location that Tangent uses, and was apparently able to resume working. So try it ...it may not work, but it also might. I don't know for any certainty.

 

Program/Package Files/Adobe/Common/Plugins/ControlSurface.

 

In my ControlSurface folder, there's a Tangent folder and a "Tangent.acsrf" file.

 

Neil

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Hi Neil, thanks for the info. I'm on a Mac and they use .bundle files. It could be as simple as copying the Loupedeck2.bundle from my Premiere Pro 14.9 program package to my 15.0 package. My only concern is if there's a specific reason that Loupedeck didn't install to the ControlSurface location in the 15.0 package. Nothing that a quick uninstall/reinstall wouldn't fix, I guess. Wish me luck.;)

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Best of luck!

 

Yea, when you're used to a surface ... not having it is a total wham-up to your production capabilities.

 

Neil

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Community Beginner ,
Mar 15, 2021 Mar 15, 2021

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Thanks for the well wishes, but it didn't work. Oh well, like I said a few posts up they're working on a fix, so I'll keep getting work done in 14.9 knowing that 15.0 is right around the corner.

Cheers

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Loupdedeck has updated their Mac OS download site with software version 4.2.6, I tested it and it does fix the issue with Loupedeck not being an option in Control Surface. Loupedeck CT now works in Premiere Pro 15.0.  

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Stasym, I forgot to add that the update is also available for the Loupedeck+.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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Thank you very much! Loupedeck listened and responded quickly.

Have a nice week!

Stavros Symeonidis

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