• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Mac OS - PP2021 not shutting down -Force Close - Memory Leak till machine Crashes.

Community Beginner ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

  • PP 2021 installed in Normal User profile. 
  • PP 2021 Will not close Unless Force Quit
  • However - Monitored memory usage PP2021 just sitting with the initial launch screen, doing nothing else all other programs closed, slowly the memory usage increases over a period of 30 mins and the machine will crash. (monitored in Activity Monitor) Runs out of memory...
  • Can edit while memory leak is happening but will run out of system memory and crash.
  • Installed in a clean user profile, pp 2021 opens and closes correctly and memory usage normal.
  • How do I find what other program is causing the issue?
  • Tried building a new user profile install one program at a time. All worked then randomly fault appears.
  • Same issue on an iMac (i7 32Gb 5K) and a Mac book pro (i7 16Gb).
  • Have noticed this since about Version 14.8
  • Will the crash logs show what's causing the problem.
  • Any advice welcome, have talked initially to support. Reset preferences, remove plugins. new user profile.
  • Need access to other programs in the user profile for client workflow. So working in clean profile not Ideal
TOPICS
Crash , Freeze or hang

Views

83

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation