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MacBook Pro 2016 premiere pro cc problems

Community Beginner ,
Dec 16, 2016

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MacBook Pro 2016 15"

gpu: Radeon pro 455

core: 2.7 GHz i7

os: os Sierra v 10.12.1

Links to error material:

Dropbox - Adobe lol

Program: Premiere pro CC, latest update

Hey guys, 10.12.3 just dropped and I think you might want to take a look...

- Resolves graphics issues while encoding Adobe Premiere Pro projects on MacBook Pro with Touch Bar (13- and 15-inch, October 2016).

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MacBook Pro 2016 premiere pro cc problems

Community Beginner ,
Dec 16, 2016

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MacBook Pro 2016 15"

gpu: Radeon pro 455

core: 2.7 GHz i7

os: os Sierra v 10.12.1

Links to error material:

Dropbox - Adobe lol

Program: Premiere pro CC, latest update

Hey guys, 10.12.3 just dropped and I think you might want to take a look...

- Resolves graphics issues while encoding Adobe Premiere Pro projects on MacBook Pro with Touch Bar (13- and 15-inch, October 2016).

Views

22.6K

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Dec 16, 2016 0
Adobe Community Professional ,
Dec 16, 2016

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Moved from the Forum Lounge over to the Premiere Pro forum.

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Dec 16, 2016 0
Adobe Employee ,
Dec 16, 2016

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Hi Jonas Smith Muller,

1. Is this happening with just with Premiere Pro or with any other video application?

2. Is this happening only after the update of Premiere Pro to latest version?

3. Is it possible to install previous version of Premiere Pro & test?.

FAQ: How do I reinstall a previous version of Premiere Pro

4. Is it possible to update the operating system to latest version & test?

Thanks,

Vidya Sagar.

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Dec 16, 2016 0
Community Beginner ,
Dec 16, 2016

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1: I have only found this bug using Premiere pro CC (Not using final cut pro X)

2: I did not use any past versions of the premiere pro CC software, so that I can not answer.

3: Yes, I can test it. I will get back to you.

4: I have just got the OS Sierra update, so I will try that too, and get back to you.

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Dec 16, 2016 0
Community Beginner ,
Dec 16, 2016

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Okay, just updated to 10.12.2 and it still crashes..... Just lost 1 hour of work.... Will you provide any loss of revenue?

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Dec 16, 2016 0
Community Beginner ,
Jan 28, 2017

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I'm experiencing just the same, with the exact same computer.

Apple said they couldn't do anything.

When I called Adobe they told me it was a graphic card issue with Premiere CC: using the OPEN CL engine. The Adobe service guy had me reset my preferences and then change the VIDEO AND RENDERING PLAYBACK (File>Project Settngs >General) to MERCURY PLAYBACK SOFTWARE ONLY. Adobe told me it was because the graphic card (RADEON 455 in my case) is not officially supported by the software (see the official list here: https://helpx.adobe.com/premiere-pro/system-requirements.html ) The weird colour bugs are now gone... but I still get some major crashes, especially during exporting (I found the MORPH CUT transition to be a major issue). But obviously it still sucks as Premiere is now as slow as my 2010 iMac. I hope some update come to fix all this up!!

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Jan 28, 2017 0
Explorer ,
Jan 28, 2017

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Hello! You have partially incorrect information, as well as outdated.

So for a Mac OS 10.12 / 10.12.1 / 10.12.2 Change Render Engine to Metal;Click the little wrench button Scroll down and select "High Quality Playback"

And all will be pretty good.

Mac OS 10.12.3 (16D32) - Open CL Render Engine 100% work - absolutely perfect.

Metal Render Engine work to but 98% - after rendering in program monitor 8k footage have specific jello effect.

Metal fastest than Open CL, but Open CL stable.

For a timeline export via Metal doesn't have any issues, and have performance in render minutes!!!!!

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Jan 28, 2017 0
Explorer ,
Feb 01, 2017

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I'm surprised to hear anyone ever say that they just lost one hour of work - why don't you enable your auto-save? That way you'll only ever lose 5-10mins of work

Don't get me wrong, the software shouldn't crash, but given that it does, auto-save seems like a no-brainer.

-jason

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Feb 01, 2017 0
New Here ,
Mar 15, 2017

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Constantly save as you're working, you'll only lose the last couple of seconds, maybe last few minutes at most if you keep hitting Command S.

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Mar 15, 2017 0
Participant ,
Dec 19, 2016

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I am experiencing the same issues with my new MacBook Pro 2016 - running the latest version of CC.

CPU: 2.9 i7

GPU: Radeon Pro 460

16GB Ram

2TB SSD

In addition to these crashes -  I get flickered video when i export a timeline in media Encoder. The issue is isolated to JUST this machine. I have exported the same timeline on a different Mac and PC with no flicker/dropped frame issues.

I have experimented with multiple renderers (OPEN CL as well as METAL) on the MacBook Pro. Both experience this issue when exporting the video.  Here is a video of my MacBook Crashing in Premiere.

https://youtu.be/HBDyhMWsjqs

I also tested with FCPX with no issues during playback or export whatsoever. Last night I updated to the latest Beta of OS X with no success on the MacBook. Flicker is still there on export.

It seems like this is a video card compatibility issue with Adobe and the new MacBooks.

To recap I am experiencing 2 major issues with the new MacBook Pro:

  1. Video tearing and crashing as is shows in the link
  2. Flickering video and black frames when exporting timelines in Media Encoder

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Dec 19, 2016 1
Advocate ,
Dec 19, 2016

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Hate to say it, but I am having an almost identical issue. Multiple total system freezes while using Premiere and/or Media Encoder. Not constant, but it's happened 5-6 times now in a couple weeks with moderate usage of PPro. Screen usually flashes red when it locks up.

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Dec 19, 2016 1
Advocate ,
Dec 19, 2016

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Also, I'm on MacOS 10.12.2 and Premiere 11.0.1... and I have the new 2016 MBP in case that wasnt obvious.

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Dec 19, 2016 2
New Here ,
Jan 30, 2017

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Same exact issues!!!

Have yku you found a fix??

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Jan 30, 2017 0
Explorer ,
Jan 30, 2017

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Hello! You'll need: Update MacBook Pro to Mac OS 10.12.3 or late Update Premiere Pro to CC 2017 latest one And use render engine Open CL or if u want Metal. You can also use Software engine to but its slow. No crashes or Glitches at all.... Open CL/Metal...

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Jan 30, 2017 0
Community Beginner ,
Dec 19, 2016

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I have the same problem.

Bought a new MacBook Pro 2016, the colorful screen glitch mostly red before crash. I even replace the laptop thinking it was computer hardware, now new fresh laptop does the same.

Got a 15" touch bar, 16gb ram.

I was suggested by adobe to only use software render to fix issue until they figure out the problem. it will be slow as hell.

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Dec 19, 2016 1
Participant ,
Dec 19, 2016

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Interesting - Im having a hard time seeing if this has been acknowledged by Adobe anywhere.  Been thread digging for a few days with no luck. You out there Adobe? We need you!

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Dec 19, 2016 2
Community Beginner ,
Dec 19, 2016

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I just wish I knew if this is a Os Sierra related, Hardware, or adobe software? it's very unclear. apple costumer support was worst.

at least adobe support was very nice and help me a lot more. I do wish I solution is coming soon.

the solution to software only render is not really an option for more than a couple of days max.

Please, explain so we can solve this.

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Dec 19, 2016 0
Advocate ,
Dec 20, 2016

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I have a feeling this is a software issue. So far, since getting my new MBP, I've had it lock up with the "red screen of death" 7 times.... 6 of which while using Premiere Pro. Zero while using FCPX. Seems statistically significant. Im going to the Genius Bar to try and get them to do a stress test on my GPU. Will try and remember to report back here afterwards.

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Dec 20, 2016 0
Participant ,
Dec 20, 2016

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100% agreed and same results on my side. Zero issues with FCPx. Apple Genius bar told me after running full diagnostics that this is a waiting game for Adobe to update the GPU compatibility in Premiere. I was skeptical at first but after hearing multiple reports of people sending their MacBooks back for a new unit then experiencing the EXACT same issue with brand new units in Premiere.

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Dec 20, 2016 1