Machine reboot every time whit premiere 19, 20

New Here ,
Jan 21, 2021

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Hi I have this hardware:

Motherboard: Asus TUF 450M 

AMD Ryzen 5 2600 3.4 GZ

Radeon RX 570 series

XPH Spectrix RAM 16 MB DDR4 (two slots used of 8MB)

Power supply:Thermalthake TR2 ATX 120mm 600W

IN every time I use premiere the PC reboot, whitout a warning just like that even if I only open a sequence 

 

I dont know whats happenig the hardware is brand new 

 

Could you please help me?

 

Could you please help me?

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Error or problem, Hardware or GPU

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Adobe Community Professional ,
Jan 21, 2021

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what version of windows and what version of premiere are you using?

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New Here ,
Jan 22, 2021

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Thank you for you answer

I have windows 10 Pro

And Premiere 19 and also Premiere 20

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Contributor ,
Jan 22, 2021

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The version numbers you provided are not version numbers but marketing names;

 

In windows Command prompt (or in the place next to the star menu that says "Type here to search"), type "winver" without the quotes....  you will see something like this popup.  There are hundreds of versions of Windows 10 Pro

FlyingFourFun_0-1611358942579.png

 

In your Creative Cloud Desktop, you will see the version of Premier; it looks like this:

 

FlyingFourFun_1-1611358997518.png

 

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New Here ,
Jan 25, 2021

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Hi, sorry my mistake 

 

The version of windows

 

IMG_5495.jpg

 

and the Pemiere ver.

IMG_5496.jpg

 

 

 

Thank you for help

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Contributor ,
Jan 25, 2021

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Please walk us through the issue;   You statement that it reboots everytime you use premier, is lacks in details.

 

Does it reboot when you start premier (if so when, while loading premier, or while opening a project etc).

 

Does it reboot when playing the timeline?  or exporting?  apply effect (if so which one).

 

I dont know exactly what video card you have as I always use Nvidia for Adobe products;  but here is an interesting obersavation.  You CPU is a little power hungry and the video card appears to be also

 

I did some quick math and that CPU uses about 150w + the video cards appears to be 200W.  Thats 350W just for the CPU and Video card, pkus what ever else you havign running, it SHOULD be fine, if you have say one or two Hard Drives.  I personaly dont liek to run much past 60% if I can avoid it, and you might be around that.

 

Do you get a reset in any other applications?  like video games?  or bench marks?  try and download some bench mark tooks (lots of free ones out there) and see if you can get the system to reset when its not Premier.

 

Also, update ALL your drivers, Bios/Firmware etc.  Just becuase its new, doesnt mean the builder did any of that for you. they almost never do.  You are on the latest windows and premier, but update the Motherboard Bios, and if you have SSD/NVME update firmware for them and thier drivers (Samsung has a good tool for this called Magician if you are runnign samsung drives).

 

Depending on how your reset happens, it could be many things.  This is why more details around exactyl when that happens would help.    I once had a issue  few years back that when the memory was in XMP mode (overclocked) it would hard restart when ever I put stress on the memory.  I turned off XMP it worked fine.  1 year of messing around with, replace the ram it always had the issues.  I then purchased a new mother board and the problem went away.

 

So, in your case, please be more specifc on what your doing when it restarts, if its always the same thing that causes it to lock.  Confirm you have updated your firmware/bios etc for ALL hardware in the machine.

 

I looked up the specs for that power supply, it looks like a pretty low end bronze rated

TR2 600W Bronze (thermaltake.com)

 

That is a power supply I would never buy.  Its too entry level (might be fine, but not for me).

 

Depending on what you say next, and because that machine is now, I would ask them to upgrade that power supply for you to a 800 watt at least Gold, Platinum if you.  I would for sure have a UPS pluged it at at the very least.   In some cities/countries power can get too low and cause computer chips to lock up.  a UPS will allow you to level out the power to the system, and avoid lots of issues, however, make sure you good UPS, they are not too expesive:

 

UPS Buying Guide: Battery backup for uninterrupted power. - APC Canada

 

Without more info its hard to say what your root/real issue is, but based on the quick look at your hardware my first area of concern is the power supply.  Since the machine is new, you should be able to show who ever built it, and get them to solve it.  Premier might be stressing your hardware just enough to reboot it, but its not likly a premier software problem.

 

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