Major issue with Premiere causing whole computer to crash suddenly

New Here ,
Feb 01, 2021

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Hi there,

 

I am working on a documentary, 4k footage and currently around 8TB of material. Up until recently, everything was running smoothly until:

- The project would load but the material, once loaded could not be viewed. The timeline would not play.

- The computer would stutter when trying to open finder or use premiere and then eventually shut down as if fused.

- I have updated my RAM so the spec for my computer is: 

macOS Catalina

Retina 5k, 27 inch, 2020

3.6Ghz 10 core intel i9

40GB memory

 

Additionalluy, I have bought a new Lacie drive as I thought it could be the Lacie 16TB Big dock. However this is has not solved the problem.

 

I have done a couple of things:

1. Created a new project and imported the older one in. It worked for a while until is started to crash. again.

2. I unlinked and relinked everything. This again worked for a while before the computer started to crash. Again and again.

 

If it helps, this is the crash report:

Panic(CPU 0, time 653700129756): NMIPI for unresponsive processor: TLB flush timeout, TLB state:0x0

RAX: 0x0000000009000000, RBX: 0x0000000000019844, RCX: 0xffffff801460cef8, RDX: 0x0000000009000000

RSP: 0xffffff847d240e80, RBP: 0xffffff847d240e80, RSI: 0x0000000000000000, RDI: 0xffffff801460cef8

R8:  0x0000000000000002, R9:  0x0000000004204900, R10: 0x000000000000001f, R11: 0x0000000000000000

R12: 0x0000000000000000, R13: 0xffffff801460cef8, R14: 0xffffff8013d38e30, R15: 0xffffff807dbe2830

RFL: 0x0000000000000046, RIP: 0xffffff8013e3ecf2, CS:  0x0000000000000008, SS:  0x0000000000000010

Backtrace (CPU 0), Frame : Return Address

0xffffff847d240d30 : 0xffffff8013e45dfb

0xffffff847d240d80 : 0xffffff8013cc0d47

0xffffff847d240e80 : 0xffffff8013d654b4

0xffffff847d240f40 : 0xffffff8013e33807

0xffffff847d240f80 : 0xffffff8013e45efa

0xffffff847d240fd0 : 0xffffff8013cc0bed

0xffffff98e5eebf40 : 0xffffff8013d3f7a7

0xffffff98e5eebf80 : 0xffffff8013d3f968

0xffffff98e5eebfa0 : 0xffffff8013cc013e

 

BSD process name corresponding to current thread: kernel_task

Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev chunklist-security-epoch=0 -chunklist-no-rev2-dev

 

Mac OS version:

19H2

 

Kernel version:

Darwin Kernel Version 19.6.0: Mon Aug 31 22:12:52 PDT 2020; root:xnu-6153.141.2~1/RELEASE_X86_64

Kernel UUID: 05D51A3D-3A87-3FF0-98C3-9CF3827A3EDD

Kernel slide:     0x0000000013a00000

Kernel text base: 0xffffff8013c00000

__HIB  text base: 0xffffff8013b00000

System model name: iMac20,2 (Mac-AF89B6D9451A490B)

System shutdown begun: NO

 

System uptime in nanoseconds: 653700146131

last loaded kext at 114465520803: @filesystems.smbfs 3.4.4 (addr 0xffffff7f9c816000, size 450560)

last unloaded kext at 470050837722: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f965f6000, size 24576)

loaded kexts:

com.seagate.IOSED01 28

@filesystems.smbfs 3.4.4

>!AUpstreamUserClient 3.6.8

@kext.AMDFramebuffer 3.1.0

@kext.AMDRadeonX6000 3.1.0

>!ATopCaseHIDEventDriver 3430.1

@kext.AMDRadeonX4000 3.1.0

@kext.AMDRadeonServiceManager 3.1.0

>!AGraphicsDevicePolicy 5.2.6

@fileutil 20.036.15

@AGDCPluginDisplayMetrics 5.2.6

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.6f7

>AGPM 111.4.4

>!APlatformEnabler 2.7.0d0

>X86PlatformShim 1.0.0

>pmtelemetry 1

>!A!IKBLGraphics 14.0.7

@DonT_Steal_Mac_OS_X 7.0.0

>!AThunderboltIP 3.1.4

@kext.AMD9500!C 3.1.0

>BridgeAudioCommunication 6.70.7

>!AHIDALSService 1

>!ABridgeAudio!C 6.70.7

>!AGFXHDA 100.1.429

>!A!IPCHPMC 2.0.1

>!AMCCSControl 1.14

>!A!ICFLGraphicsFramebuffer 14.0.7

>!A!ISlowAdaptiveClocking 4.0.0

>!AAVEBridge 6.1

@filesystems.autofs 3.0

>!UCardReader 489.120.1

>BCMWLANFirmware4355.Hashstore 1

>BCMWLANFirmware4364.Hashstore 1

>BCMWLANFirmware4377.Hashstore 1

|!ABCM5701Ethernet 10.3.5

>!ABCMWLANBusInterfacePCIe 1

@filesystems.hfs.kext 522.100.5

@BootCache 40

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

>!AVirtIO 1.0

@filesystems.apfs 1412.141.1

@private.KextAudit 1.0

>!AACPIButtons 6.1

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

@kext.AMDRadeonX6200HWLibs 1.0

@kext.AMDRadeonX4300HWLibs 1.0

>!AHIDKeyboard 209

>!AMultitouchDriver 3440.1

>!AInputDeviceSupport 3440.8

>!AHS!BDriver 3430.1

>IO!BHIDDriver 7.0.6f7

@kext.AMDRadeonX6000HWServices 3.1.0

@kext.AMDRadeonX4000HWServices 3.1.0

|IOAVB!F 850.1

@kext.AMDRadeonX6000Framebuffer 3.1.0

@!AGPUWrangler 5.2.6

|IONDRVSupport 576.1

|IO!BHost!CUARTTransport 7.0.6f7

|IO!BHost!CTransport 7.0.6f7

>!A!ILpssUARTv1 3.0.60

>!A!ILpssUARTCommon 3.0.60

>!AOnboardSerial 1.0

>!AGraphicsControl 5.2.6

>!ASMBusPCI 1.0.14d1

>!ASMBus!C 1.0.18d1

@kext.AMDSupport 3.1.0

@!AGraphicsDeviceControl 5.2.6

|IOAccelerator!F2 438.7.3

|IOGraphics!F 576.1

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

|IOSlowAdaptiveClocking!F 1.0.0

@plugin.IOgPTPPlugin 840.3

@kext.triggers 1.0

>!AThunderboltPCIUpAdapter 2.5.4

>!AThunderboltPCIDownAdapter 2.5.4

>!AThunderboltDPInAdapter 6.2.6

>!AThunderboltDPAdapter!F 6.2.6

>!AHPM 3.4.4

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!A!ILpssI2C 3.0.60

>usb.!UHub 1.2

>usb.cdc.ncm 5.0.0

>usb.cdc 5.0.0

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

>!AThunderboltNHI 5.8.6

|IOThunderbolt!F 7.6.1

|IOEthernetAVB!C 1.1.0

>!ABCMWLANCore 1.0.0

>mDNSOffloadUserClient 1.0.1b8

>IOImageLoader 1.0.0

|IO80211!FV2 1200.12.2b1

>corecapture 1.0.4

|IOSkywalk!F 1

|IOSurface 269.11

@filesystems.hfs.encodings.kext 1

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

|IOUSB!F 900.4.2

>usb.!UVHCIBCE 1.2

>usb.!UVHCI 1.2

>usb.!UVHCICommonBCE 1.0

>usb.!UVHCICommon 1.0

>!AEffaceableNOR 1.0

|IOBufferCopy!C 1.1.0

|IOBufferCopyEngine!F 1

|IONVMe!F 2.1.0

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

>!ASMCRTC 1.0

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>!AKeyStore 2

>!UTDM 489.120.1

|IOSCSIBlockCommandsDevice 422.120.3

>!ACredentialManager 1.0

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|CoreAnalytics!F 1

|IOTimeSync!F 840.3

|IONetworking!F 3.4

>DiskImages 493.0.0

|IO!B!F 7.0.6f7

|IO!BPacketLogger 7.0.6f7

>!ASSE 1.0

>KernelRelayHost 1

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

|IOUSBMass!SDriver 157.140.1

|IOSCSIArchitectureModel!F 422.120.3

|IO!S!F 2.1

|IOUSBHost!F 1.2

>usb.!UCommon 1.0

>!UHostMergeProperties 1.2

>!ABusPower!C 1.0

|IOReport!F 47

>!AACPIPlatform 6.1

>!ASMC 3.1.9

>watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.corecrypto 1.0

@kec.Libm 1

panic(cpu 10 caller 0xffffff8013e214db): "IPI timeout, unresponsive CPU bitmap: 0x1, NMIPI acks: 0x0, now: 0x1, deadline: 653700128206, pre-NMIPI time: 0x9833905e2f, current: 0x983390dc66, global: 1"@/AppleInternal/BuildRoot/Library/Caches/com.apple.xbs/Sources/xnu/xnu-6153.141.2/osfmk/x86_64/pmap.c:2909

Backtrace (CPU 10), Frame : Return Address

0xffffff98eaaab3d0 : 0xffffff8013d1a65d

0xffffff98eaaab420 : 0xffffff8013e54a75

0xffffff98eaaab460 : 0xffffff8013e465fe

0xffffff98eaaab4b0 : 0xffffff8013cc0a40

0xffffff98eaaab4d0 : 0xffffff8013d19d27

0xffffff98eaaab5d0 : 0xffffff8013d1a117

0xffffff98eaaab620 : 0xffffff80144c1a6c

0xffffff98eaaab690 : 0xffffff8013e214db

0xffffff98eaaab740 : 0xffffff8013e271d2

0xffffff98eaaab820 : 0xffffff8013e27f66

0xffffff98eaaab880 : 0xffffff8013db3c05

0xffffff98eaaab9d0 : 0xffffff8013dbb5ce

0xffffff98eaaaba00 : 0xffffff8013daef86

0xffffff98eaaaba30 : 0xffffff80143b4f4f

0xffffff98eaaaba50 : 0xffffff7f962ba1ac

0xffffff98eaaabab0 : 0xffffff7f962b85c8

0xffffff98eaaabb10 : 0xffffff801445397e

0xffffff98eaaabb60 : 0xffffff801445cba3

0xffffff98eaaabca0 : 0xffffff8013e035e2

0xffffff98eaaabdb0 : 0xffffff8013d203c8

0xffffff98eaaabe10 : 0xffffff8013cf6d15

0xffffff98eaaabe70 : 0xffffff8013d0db22

0xffffff98eaaabf00 : 0xffffff8013e2c065

0xffffff98eaaabfa0 : 0xffffff8013cc1226

      Kernel Extensions in backtrace:

         com.apple.iokit.IOSurface(269.11)[2A27F1EB-4418-37FF-82CC-9891C39C6943]@0xffffff7f962a9000->0xffffff7f962d7fff

BSD process name corresponding to current thread: Adobe Premiere P

TOPICS
Crash, Editing, Error or problem, Freeze or hang, Hardware or GPU, Performance

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Adobe Community Professional ,
Feb 02, 2021

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trash the preferences (hold option while launching on the splash screen)

clean media cache

delete the render files from sequence (video previews)

and better not edit on premiere pro through external drives, keep them for backups only

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