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Mavic Air 2 h.265 Footage Not Importing

New Here ,
Aug 10, 2020

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Hey everyone,

 

I recently just got my Mavic Air 2 in the mail and I went out to grab some footage. At 4K 60fps, I can only encode the videos in h.265 (presumably due to the high bitrate).

 

For some odd reason, Premiere (14.3.1) isn't liking my files and it won't let me import them (error: "unsupported format or damaged file"). Is anyone else having the same issue? If so, how can I solve it?

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Editing, Error or problem, Formats, Import

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Mavic Air 2 h.265 Footage Not Importing

New Here ,
Aug 10, 2020

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Hey everyone,

 

I recently just got my Mavic Air 2 in the mail and I went out to grab some footage. At 4K 60fps, I can only encode the videos in h.265 (presumably due to the high bitrate).

 

For some odd reason, Premiere (14.3.1) isn't liking my files and it won't let me import them (error: "unsupported format or damaged file"). Is anyone else having the same issue? If so, how can I solve it?

Topics

Editing, Error or problem, Formats, Import

Views

85

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Community Beginner ,
Aug 20, 2020

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Hi,

I've been having trouble to import Mavic Air 2 footage into PS as well, allthough I get another error message. I found out that it only h.265 shots that have this problem. My Premiere Elements v.12 doesn.t import them either. But they open in VLC or Microsoft Movie&TV. So I guess it is not a hardware problem.

Did you solve it already?

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