Media Encoder not recognizing synced fonts

Community Beginner ,
Oct 26, 2017 Oct 26, 2017

Copy link to clipboard

Copied

Updated to Premiere Pro CC and Media Encoder CC 2018. Trying to export a project that had worked fine with previous version. The project uses a synced font, Futura. I tried unsyncing the font and resyncing it. Warning is "Invalid font family: Future, replaced by: CourierNewPSMT". Obviously, I don't want to use courier new.

Any help on this would be greatly appreciated.

Encoder error.jpg

Views

5.0K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 26, 2017 Oct 26, 2017

Copy link to clipboard

Copied

Which one of the Futura fonts are you using?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 26, 2017 Oct 26, 2017

Copy link to clipboard

Copied

Using Futura PT Bold in this project.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

After signing into Adobe to sync settings in both Media Encoder CC 2018 and Premiere Pro CC 2018, I was able to queue the project to Media Encoder without the font warning. I don't believe I ever logged in to Adobe in Media Encoder in the past.

Thanks

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

I can confirm in Adobe Media Encoder:

 

File -> Sync Settings (or your email) -> Sync Settings Now

 

Worked for me

 

I didn't have to sync settings in Premiere Pro or After Effects - though other may have to depending on their setup.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 27, 2017 Oct 27, 2017

Copy link to clipboard

Copied

Odd behavior from Media Encoder continues.. The warning about the missing font is back after Media Encoder crashed during rendering of the project. Logging in and syncing settings is not a permanent fix to the problem after all. It has crashed on me a few times. I thought it had run out of memory the first time, but am fairly sure it did not on the subsequent exports. Deleting the job, exiting ME and re-queuing the export works sometimes. Still looking for an answer to this and the crashing.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Oct 28, 2017 Oct 28, 2017

Copy link to clipboard

Copied

Let's get some details about your system and project.

How To Ask For Help

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Aug 18, 2019 Aug 18, 2019

Copy link to clipboard

Copied

I've been having this issue too, based on the fact that I have a font in my project. I found that if I switched to Mercury Playback Engine Software Only in Media Encoder, the render would go through. Not sure what's getting CUDA hung up here...

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Sep 27, 2019 Sep 27, 2019

Copy link to clipboard

Copied

Dealing with this exact issue as well (2 years later). Working on Mac OS 10.14.5, Premiere Pro 13.1.4

 

Per GotGames suggestions, I tried syncing settings. I've tried Joshua's suggestion of swapping the video engine to render, but the problem persists. Pretty "interesting" that Adobe hasn't solved this issue after years of strife from its users 🙂 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 02, 2020 Apr 02, 2020

Copy link to clipboard

Copied

I can report that this still happens on my machine, with PP and ME 2020. No suggestions have worked yet, even tried opening Creative Cloud first, and trying differnt orders of launching the three. Font fine in PP, not in ME. Oh bother.

 

Update: ended up clearing ME queue, restarting, opened Creative Cloud first, PP, then re-exporting project to ME queue. Warning gone.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
May 05, 2020 May 05, 2020

Copy link to clipboard

Copied

Same bug here, but of course I'm sure Adobe will say it isn't a bug and it's a user error.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 18, 2020 May 18, 2020

Copy link to clipboard

Copied

05/18/2020

AME v14.1

 

can confirm that this is still a problem

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 01, 2020 Jul 01, 2020

Copy link to clipboard

Copied

Came here for this problem too. I have the most recent versions of PP and ME on a Mac w/ Catalina 10.15.5, which I'm using with some exercise files. I've restarted everything, including the computer, and then reopened everything in different order. Font still "missing".

 

Font in question is activated and usable in all desktop publishing programs. Just not in ME.

 

I have no idea why Adobe even has support communities - or their tutorials/help pages - all are worthless.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 06, 2021 Mar 06, 2021

Copy link to clipboard

Copied

Writing here as we got the issue too and it's surprising to see that it has not been resolved yet. 

It's March 2021, Still, I see the issue in 2021 too. Is there any solution given by Adobe for this? 😞

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 25, 2021 Mar 25, 2021

Copy link to clipboard

Copied

I found that if I render a project in Premiere Pro itself, the fonts render correctly. If I render it in Media Encoder, it ignores all the fonts and substitutes Arial for everything. No warnings, the only way you know is by viewing the rendered video afterwards.

 

SO MANY BUGS, SO FRUSTRATING!

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines