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Media Pending Forever

New Here ,
Nov 07, 2017

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I recently updated to the 2018 version of Premiere Pro and initially I had no problems.  However, starting yesterday, when I went to open the file I had been working on, I get the 'media pending' message for every single clip.  I've given it as long as 40 minutes to load, restarted several times, unplugged and replugged in the hard drive where the media and project file are stored, and restarted my computer (I'm running Mac OS X).

I've tried disabling and re-enabling clips with no result.  My boss suggested I clear the media cache but I can't seem to find it.  According to Premiere itself, it should be located in a folder that I can't find and doesn't appear to exist.

Any help or suggestions would be much appreciated.

Correct answer by Tim_Joy | Community Beginner

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

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Media Pending Forever

New Here ,
Nov 07, 2017

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I recently updated to the 2018 version of Premiere Pro and initially I had no problems.  However, starting yesterday, when I went to open the file I had been working on, I get the 'media pending' message for every single clip.  I've given it as long as 40 minutes to load, restarted several times, unplugged and replugged in the hard drive where the media and project file are stored, and restarted my computer (I'm running Mac OS X).

I've tried disabling and re-enabling clips with no result.  My boss suggested I clear the media cache but I can't seem to find it.  According to Premiere itself, it should be located in a folder that I can't find and doesn't appear to exist.

Any help or suggestions would be much appreciated.

Correct answer by Tim_Joy | Community Beginner

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

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Nov 07, 2017 1
Adobe Community Professional ,
Nov 07, 2017

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What's the folder tree to that missing cache files folder?

Neil

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Nov 07, 2017 0
New Here ,
Nov 07, 2017

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Users/clairelabarbera/Library/Application Support/Adobe/Common

I don't have a "Library" folder that I can find.

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Nov 07, 2017 0
Adobe Community Professional ,
Nov 07, 2017

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In PC's, that is sometimes a "hidden" folder and one needs to find the system settings to 'show hidden folders' ... but I don't know about that on a Mac.

Have you tried changing that setting? Create a folder you can get to, and change the Media Cache/Cache Database locations to that?

Neil

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Nov 07, 2017 0
New Here ,
Nov 13, 2017

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You can find the media folder by holding option then going to the "GO" menu in the mac Finder.

Navigate to: Username/Library/Application Support/Adobe/Common/Media Cache 

I cleared files in Media Cache, Media Cache Files, Peak Files.

I am having the exact same problem. I have cleared and rebuilt the media cache, moved the media cache to an external drive and rebuilt it, tried a different user account. It's the same after a couple times of opening and closing the same session. Takes a LONG time to load session with Media Pending for 4-5 mins.

MACPRO (late 2013) 3.5Ghz 6-core Intel Xeon E5

Sierra 10.12.6

16GB RAM

Glyph 1TB Firewire 800 External Drive - Project Files and Media Files

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Nov 13, 2017 1
Community Beginner ,
Nov 22, 2017

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SAME annoying problem. CC 2018

I have a very large project with 1000's of HD mp4s, about 20 sequences, etc lumetri all over the place.  1.5 TB total.

It was all working fine for a while, then slowly i started to get the media pending issue and a couldn't play video nor bring it up in the source viewer, Audio would play sometimes but eventually stop.  Once this happens, quitting premiere causes a crash. Cold reboots seem to bring it up best, but if I try to open one of the bins with 130 video files it will always cause the issue. Viewing in thumbnails some of them don't load, nor will they scrub in the bin, and if I double click to look at in the viewer, it's game over.

One strange thing I found was a tiny "MP4 file" for each of my raw files that was named the same as the raw footage but with a "_1" after it. I deleted all of those. Didn't help, ultimately.

By contrast, I have another project that is 800 gig of all prores files in 4k and it works just fine. No issues whatsoever.

Mac pro late 2013, 12 core, 64g ram, running Sierra 

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Nov 22, 2017 0
Community Beginner ,
Nov 22, 2017

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Tentative update-

When I had a bin with 170 clips in it and I opened it in thumbnail view, that's when I would get media pending issues and subsequent freeze up.

So I just split them up into maximum of 40 clips per bin.  Seems to be working fine in thumbnail view.... fingers crossed.

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Nov 22, 2017 2
Community Beginner ,
Nov 28, 2017

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Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open.

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Nov 28, 2017 7
New Here ,
Dec 04, 2017

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Ah Tim!!! Life saver. I had the same issue and I went through all the hundreds of steps I have heard mentioned and nothing worked. Realized I had all my bins open for viewing. Closed them all like Tim had mentioned and then saved/closed project. Reopened and sure enough it is working again. Thank you!

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Dec 04, 2017 1
Community Beginner ,
Feb 19, 2018

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"

Another Update-

After working on other projects I came back to the one that has Media Pending issues and it would not load.

After several attempts (and required force quits) I opened the project and before trying to play anything I closed the longest sequence (1 hour 40 min) and any bin with open thumbnails. Then saved it that way.

Force quit

Restarted

Opened it, bingo! works.

Note to self: Don't leave large sequences and bins open."

This also worked for me. life saver. Thanks Tim.

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Feb 19, 2018 1
New Here ,
Mar 26, 2018

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This worked for me. Annoying but worked.

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Mar 26, 2018 1
Community Beginner ,
Apr 16, 2018

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had same issue. I also closed all the bins, saved project, but also went to Preview Folder and deleted everything. reopened premiere, skipped all the missing preview files and there was no pending media. project loaded in 3 minutes.

Pending media happened after updating to cc18

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Apr 16, 2018 1
New Here ,
May 20, 2019

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I solved my problem by deleting the cache folder both in Roaming and Local folder. I deleted the "Adobe" folder in both and then restart the program holding shift+ctrl+alt

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May 20, 2019 1
Community Beginner ,
Dec 28, 2017

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I really wonder why we're all paying $30+ a month to be Adobe's guinea pigs... Premiere 2018 is the single worst piece of software I've ever used... everything takes forever to load, the playback button doesn't work half the time, and it flat-out refuses to function properly...

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Dec 28, 2017 7
Adobe Community Professional ,
Dec 28, 2017

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I am sympathetic to those like yourself who are not getting usable functions of the program. Been there myself. But there are far more working solidly than hammered.

I so wish they would get these various things fixed though ... very frustrating that this can be so dorky.

Neil

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Dec 28, 2017 2
New Here ,
Jul 19, 2020

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I'm still in PrPro 2017 (for so many fun, and interesting reasons), and yeah, sure – does she crash a lot? Yes. Is she kinda mean? Yup. Like, all the time? Absolutely. But if she's gonna take a swing at me (and lately, in front of clients), welp? Nine times out of ten, I've already seen her do it before, and I won't lose "too much" time (a relative concept, I know) on force-quits, force-quitting, jam-jobbing, media-caching, wand-dusting, and Indiana-Jones-&-The-Temple-Of-Dooming my way through a labyrinth of preference files before the pleasure of "repairing disk permissions" and/or some version of what we used to call "DE-FRAGGING."

 

Props to any other O.G.'s out here who been in the game long enough (HINT: Dick Cheney was President) to catch THAT deep cut. 

 

Anyhoooo, all this to say, I've seen a lotta software shizz/shenanigans out of Adobe for the better part of two decades now, but I must say, the fact that "DO NOT LEAVE THUMBNAIL BINS OR LARGE SEQUENCES OPEN" is not just the general consensus, but rather (evidently!) the prevailing wisdom on our shared "Media Pending" issue is just...wow. **smooch**

 

Chef's Kiss!

 

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Jul 19, 2020 0
Adobe Community Professional ,
Jul 20, 2020

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Um ... have you even tried any of the recent builds? They've fixed a ton of things in the 2019/2020 builds that had been happening for some time, thankfully. And of course you could install 2020 without removing or jeopordizing the 2017 build.

 

I've still got 2017 in case I want to open a project in that but haven't been in it in months.

 

Neil

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Jul 20, 2020 0
New Here ,
Feb 07, 2018

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But is anyone having this problem?  I've never had a Premiere Project.  I've uninstalled and reinstalled all of CC (all apps that I use today such as AE and AME, and ExtendScript).  I've removed any mention of Adobe from the registry and yet when I install and try and run it, I only ever get a gold screen and you can't access any of the menu buttons, not even the close button will work.  And why can't I ask anyone from Adobe for help? There is no support option for their apps - they just dump you into a forum of users... where is the service?

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Feb 07, 2018 4
New Here ,
Feb 26, 2018

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I think I'm having same issue, any resolution?  I just installed free trial and it goes to that same screen aaaaaannnndddd.....nothing

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Feb 26, 2018 0
New Here ,
Sep 06, 2018

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Worked after disabling soundcard...

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Sep 06, 2018 0
Adobe Community Professional ,
Sep 06, 2018

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Yea, sound card drivers can sometimes be an issue. Why? Dunno.

Neil

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Sep 06, 2018 0
New Here ,
Feb 27, 2018

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Solution in my case was... get this,  rename the folder C:\Users\[username]\Documents\Adobe\PremierePro to something else (e.g. PremierePro) - while Premiere is closed.  Then it worked.

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Feb 27, 2018 1
Adobe Community Professional ,
Mar 18, 2018

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Renaming, moving, or deleting that folder causes PrPro to create a new folder there with the files that it uses ... so, something in that folder had become corrupted. By dumping it, and forcing PrPro to recreate those files ... you got the program working again.

And it's a fairly useful thing to try when PrPro does something ... odd.

Neil

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Mar 18, 2018 1
New Here ,
Apr 11, 2018

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This worked for me. Thanks!

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Apr 11, 2018 0
New Here ,
Jun 09, 2018

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None of the solutions here are working for me. Just installed and haven't been able to get the program to run even once.

Is there an 'official' adobe response to this issue or are we left on our own to figure these things out.  Very disappointing.

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Jun 09, 2018 0
Adobe Community Professional ,
Jun 09, 2018

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Check on the UserVoice system. Very easy to search for any filed buhmgs or feature ideas, and to add into other comments.

That's also where any engineers response would be.

Neil

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Jun 09, 2018 0
Community Beginner ,
Jun 19, 2018

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i had issue with the media message on start. deleted the main adobe premiere pro directory found underneath the Documents directory for my user (windows 10). a chat with online tech explored a few things then did that.

my other issue was green and purple playback which i backed down my video driver until it cleared up, however the playback though clear wouldn't play. so uninstalled and reinstalled and was stuck and media pending.

all working fine now.

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Jun 19, 2018 1
Explorer ,
Apr 18, 2018

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Yeah this happens to me sometimes too. My first startup is like this for some reason, and then Premiere works. It's bizarre.

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Apr 18, 2018 0
New Here ,
Jul 06, 2019

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Actually, Adobe has really good service. If you‘re using it then you must have a subscription and so all you do is log in and scroll down to the “contact us” suggestion. Then you tell a robot what your problem is and what software you’re using, they connect you to a license person after a short wait and bam, question answered. The dude talked me through step by step until the issue was resolved. Great service.

In short, you have to clear all of your media cache files and close and reopen your sequence. Adobe support was very helpful, he had to guide me because I’m a total noob with deep program files. First (these steps are for Mac) he made me close Adobe Premiere. Then click any open space on the desktop, then click the tab at the top menu bar “Go” > “go to folder.” Then in the search bar that pops up type:

~/library/application support/adobe

From there, look for the “Common“ folder within the “Adobe” folder. He then told me to open up the “Media Cache” and “Media Cache Files” folders and delete Everything inside Both folders. I went ahead and emptied my Trash Bin too, he didn’t ask me to, but I don’t like any lingerers. Then I opened up the project. The problem had still not corrected, but he said the Last thing I had to do was close the sequence and reopen it from the bin (BTW, I also tried closing the sequence and reopening it several times before I contacted Adobe, but I didn’t know about the media cache files or how to find them). From there, it started working again. Thanks Adobe      (Though, you better with how much I’m paying you every year with your stupid subscription plan   )

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Jul 06, 2019 1
New Here ,
Apr 05, 2020

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I agree where is the product support, we pay hundreds for this software every year and have to get help in Forums???

 

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Apr 05, 2020 0
New Here ,
Feb 27, 2018

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I solved this issue for me, I'm using an external sound card. Unplugging the USB made premiere snap out of the yellow "media pending" screen. After that I could select the right sound card and everything works.

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Feb 27, 2018 1