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Metal not working on brand new Macbook. Bug, hardware issue, or something else?

Explorer ,
Dec 01, 2019

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Hi all,

 

I'm having issues with Premiere when set to use Metal. The image below hopefully explains it pretty well. When zooming into a clip (either program our source) while using Metal, the image does not render properly.

 

This is a new 16" Macbook Pro. I downloaded earlier versions of Premiere, and experienced the same issue.

 

It *seems" to me that things work fine with OpenCL (Haven't worked with it long enough to determine if performance is taking a hit). However with this being a brand new machine, I want to learn more about the issue while I'm still in that potential return window. As it turns out, I'm no expert in terms of graphics cards/computer hardware.

 

Questions I have are: Is this a bug that will be squashed down the line? Does it point to faulty hardware? It seems OpenCL is being deprecated, so I'm also concerned that I'm not getting the performance out of this machine that I paid a pretty penny for...

 

Screen Shot 2019-12-01 at 4.33.10 PM copy.png

This Issues has been solved in lates premier pro upgrade.  14.0.3

 

 

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Error or problem, Hardware or GPU, Performance

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Metal not working on brand new Macbook. Bug, hardware issue, or something else?

Explorer ,
Dec 01, 2019

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Hi all,

 

I'm having issues with Premiere when set to use Metal. The image below hopefully explains it pretty well. When zooming into a clip (either program our source) while using Metal, the image does not render properly.

 

This is a new 16" Macbook Pro. I downloaded earlier versions of Premiere, and experienced the same issue.

 

It *seems" to me that things work fine with OpenCL (Haven't worked with it long enough to determine if performance is taking a hit). However with this being a brand new machine, I want to learn more about the issue while I'm still in that potential return window. As it turns out, I'm no expert in terms of graphics cards/computer hardware.

 

Questions I have are: Is this a bug that will be squashed down the line? Does it point to faulty hardware? It seems OpenCL is being deprecated, so I'm also concerned that I'm not getting the performance out of this machine that I paid a pretty penny for...

 

Screen Shot 2019-12-01 at 4.33.10 PM copy.png

This Issues has been solved in lates premier pro upgrade.  14.0.3

 

 

Topics

Error or problem, Hardware or GPU, Performance

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1.8K

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Explorer ,
Dec 01, 2019

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Just to provide some followup insight on this. I contacted Adobe support and we told that it was an issue with having an incompatable graphics card. The suggested solution:

 

You need to contact the Apple support and ask them to install the drivers which is compatible with the Premiere pro application.... you may share the lists of compatible driver for Premiere Pro application with them and ask them to install the driver which is compatible. They will help you out with it...

helpx.adobe.com/premiere-pro/system-requirements.html#gpu-acceleration


You may also contact the Manufacturers of your drivers and show them your system configuration to them and ask them you need to install the graphic card driver.

According to this support person, NONE of the graphics cards on the new Macbook Pros are compatable with Premiere without installing these drivers.

 

All of what he suggested seems a little crazy.... 16" Macbooks are not comptable with Premiere? Surely a huge number of people interested in this machines want it to run Premiere. Am I missing something, or should I contact Apple and ask them to install a new graphics card driver?

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Adobe Community Professional ,
Dec 01, 2019

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The sorts of issues you have are typically GPU driver problems. Fixed by changing those drivers.

 

Neil

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Adobe Community Professional ,
Dec 01, 2019

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I can't speak for Adobe but I would assume that support for the new AMD Radeon GPU's in the 16" MacBook Pro's might be on the list of future updates? As they are not on the current Adobe list of supported cards I'm not sure if an updated driver is the solution? Can't hurt to pester Apple I suppose. With enough requests it might actually filter through.

 

As you say Open CL is deprecated technology - however the speed improvements in Metal are about 15-20% so not a huge 'hit' if you have to wait until the GPU is supported. You can also fallback to 'software rendering' if Open CL causes any issues.

 

Curious to know which graphics card you have in the 16" Macbook Pro - Radeon 5300, 5500 (4 or 8GB memory)?

In the market for a 16" MacBook pro myself so if Premiere Pro is not working ... may hold off.

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Explorer ,
Dec 01, 2019

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Thanks for the insight guys

 

The sorts of issues you have are typically GPU driver problems. Fixed by changing those drivers.

 

I did some more digging around on this. From what I can tell there's no way I can do this myself, but I have to wait (and keep fingers crossed) that Apple will update the GPU driver in a future OS update. Am I getting that right?

 

As they are not on the current Adobe list of supported cards I'm not sure if an updated driver is the solution?

 

Yes, I thought that too. The rep I spoke to basically was suggesting that a update driver would be able to *change* my card to one of the supported ones, which is where I figured either I'm completely missing something, or this guy doesn't know what he's talking about. 

 

Curious to know which graphics card you have in the 16" Macbook Pro - Radeon 5300, 5500 (4 or 8GB memory)?

 

AMD Radeon Pro 5500M 8 GB.

 

 

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New Here ,
Dec 09, 2019

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I have the same problem with the new MB 16, 5500M 8 GB

I can fix it in Premiere by setting the project settings to use OpenCL. But in After Effects nothing seems to work as a fix. Using Mercury software only is not helping. So, Adobe let me down and I can no longer do any AE projects. What a disaster 😞

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Adobe Community Professional ,
Dec 09, 2019

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Apple has pretty much ordered things that AMD cards with Metal are to be used. Period.

 

Adobe complied with Apple's  ... request.

 

Yea, it's not good for a lot of users.

 

Neil

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Community Beginner ,
Dec 20, 2019

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I just got off the phone with Apple and they said that the AMD GPU drivers are updated with the general OS updates too.

 

I got a 2TB i9 64GB RAM Radeon 5500M 8GB MBP 16 in and am having awful banding and discoloration on some of my footage in my timeline. 
Screen Shot 2019-12-19 at 20.39.42 PM.png

So after spending $4500+ for a 'Pro' Machine it seems we're stuck in limbo? OpenCL does seem to be the work around, but I was really liking Metal with how responsive it felt.

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Adobe Community Professional ,
Dec 20, 2019

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Ouch.

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New Here ,
Dec 24, 2019

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I found this post after dealing with the exact same issues and finding out I needed to use the OpenCL renderer. I experience both these issues (haven't found any others yet) and I have the 5500M 4GB. The discoloration only occurs with my Canon C100 footage, while my Canon EOS R footage works fine. The zoom bug is universal. Both cameras use H.264 (AVCHD wrapper on C100 - so I originally thought this was the problem), were shot at the same fps in 1080p, and are running the latest firmware, although the EOS R uses a 4x higher bitrate. My 2016 MBP has none of these issues. I can offer some insights:

1. Reimporting, clearing the cache, etc does not fix it - I shot a project literally the day I received this MBP so there was no previous timeline or cache. Everything was a clean install and a new project. All previous projects are affected as well.

2. FCP X doesn't have the same issue - I would assume Apple would use Metal by default, but I can't be 100% on that.

3. I "transcoded" my C100 footage to H.264 (similar specs) using Handbrake, did a Replace Footage in Premiere, and that fixed the discoloration issue. No idea why. Obviously not ideal since it takes time and there would be some loss in the process.

 FWIW

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Adobe Community Professional ,
Dec 24, 2019

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Thank you for posting this, very good information.

 

If you could please go to the UserVoice system and search for C100 issues, add this to them ... or post a new one with C100, OpenCL/Metal, and color distortion in the header?

 

The engineers do actually read through every blessed post, and I would like to get this report directly to an engineer.

 

Neil

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Community Beginner ,
Dec 27, 2019

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Sam11,

The footage SS I posted earlier was footage from a C100 camera recording in the AVCHD into the MTS containers. I wonder if it's just a c100 thing?

In any case I finally got a call back from an Adobe Supervisor and they had me send them a copy of the MTS file for them and the engineers to look at.

 

Here's hoping we can come to a solution sooner than later. 

 

V/R,

 

Daniel

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Adobe Community Professional ,
Dec 27, 2019

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Thanks for posting over there, Daniel ...

 

Neil

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New Here ,
Dec 12, 2019

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I'm having similar issues, only when rendering though. Definitely seems to be with the 5500M 8GB card. Crossing my fingers for a quick update! Screen Shot 2019-12-11 at 1.04.04 PM.png

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Adobe Community Professional ,
Dec 12, 2019

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When it gives you a specific time-code, that typically means there is something at that moment in the sequence that is causing an issue. You may need to remove effects and redo, or even if the clip data is corrupted in the Premiere database, you may need to delete the clip from the project and re-import it.

 

Also, dumping the cache and media cache database folders is good.

 

Neil

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Explorer ,
Jan 02, 2020

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This issue persists in 10.15.2 and with the latest Premiere.

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New Here ,
Mar 18, 2020

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This Issues has been solved in lates premier pro upgrade.  14.0.3

 

 

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