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MOGRTs Missing Video Assets

Adobe Community Professional ,
May 22, 2020

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Hello Premiere Pro Community,

 

I have MOGRTs that I synced to a CC library to share with my coworkers. I thought this would be very useful with the times that we're in now and working remotely. However, when each four of them, each with their own computer, open the shared library, copy to local, and drop onto their timeline, they report seeing color bars anywhere I used video in the animation. However, they said that they see the motion graphics fine. Is it possible that video assets do not survive the journey to the cloud? I created the MOGRTs in After Effects. One is 1.03 GB, and the other is 1.07 GB. Even though After Effects says that MOGRTs larger than 1 GB cannot be synced to Creative Cloud libraries, when I go to export the MOGRTs, it did not have an issue with the .03 or .07 extra. 

 

The original method of going down to the bottom right corner of the Essential Graphics Panel and clicking "Install Motion Graphics Template" button seems to still work correct, and may just need to be the way that we do it for the time being. But it would sure be convenient to use the CC libraries the way that they are intended for.

 

Versions we're working on: our whole studio is on Premiere Pro Version 14.0 and After Effects 17.0. I temporarily updated to Premiere Pro Version 14.1 because it seems like Version 14.0 does not copy/sync MOGRTs to CC libraries correctly (at least uploading).

 

Any advice?

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MOGRTs Missing Video Assets

Adobe Community Professional ,
May 22, 2020

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Hello Premiere Pro Community,

 

I have MOGRTs that I synced to a CC library to share with my coworkers. I thought this would be very useful with the times that we're in now and working remotely. However, when each four of them, each with their own computer, open the shared library, copy to local, and drop onto their timeline, they report seeing color bars anywhere I used video in the animation. However, they said that they see the motion graphics fine. Is it possible that video assets do not survive the journey to the cloud? I created the MOGRTs in After Effects. One is 1.03 GB, and the other is 1.07 GB. Even though After Effects says that MOGRTs larger than 1 GB cannot be synced to Creative Cloud libraries, when I go to export the MOGRTs, it did not have an issue with the .03 or .07 extra. 

 

The original method of going down to the bottom right corner of the Essential Graphics Panel and clicking "Install Motion Graphics Template" button seems to still work correct, and may just need to be the way that we do it for the time being. But it would sure be convenient to use the CC libraries the way that they are intended for.

 

Versions we're working on: our whole studio is on Premiere Pro Version 14.0 and After Effects 17.0. I temporarily updated to Premiere Pro Version 14.1 because it seems like Version 14.0 does not copy/sync MOGRTs to CC libraries correctly (at least uploading).

 

Any advice?

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May 22, 2020 0
Adobe Employee ,
Jun 03, 2020

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Hi Brandon, 

 

Would you mind sharing the Mogrts with me so I can take a look? 

Do you get the same results if you avoid CC Libs? i.e. you export to a local destination and email / slack? 

The fact that you're getting color bars instead of a Media Offline message gives me a clue that its an issue with how Tiny Inception AE inside PR is reading (or in this case not reading) the packaged media. 

I'd love to help you get back on track. 

Cheers,

Dacia

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Jun 03, 2020 0
Adobe Community Professional ,
Jun 03, 2020

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Hi Dacia!

 

Is it alright if I DM them to you? Reason being, I'm not sure if I'm supposed to share them publically or not (although I can't imagine why anyone else would want them).

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Jun 03, 2020 0
Adobe Employee ,
Jun 03, 2020

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Of course! Thanks for sending them my way 🙂 

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Jun 03, 2020 1
Adobe Employee ,
Jun 04, 2020

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You can send them via message on this forum Brandon 🙂 
I haven't seen anything so just checking in. 🙂 

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Jun 04, 2020 0
New Here ,
Oct 26, 2020

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Hi Dacia and Brandon!

Is there any fix to this?

Im trying all kinds of formats and compressions and i still cant seem to move the .mogrt to another computer.

 

Thanks!

Shahar

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 27, 2020

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Hi Shahar,

 

I forget exactly how we got this figured out. If I remember right, I think several of my coworkers' computers in the office were on mismatching software versions. After I put their computers on matching versions of After Effects and Premiere Pro, I believe that did the trick in this case.

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Oct 27, 2020 0
New Here ,
Oct 27, 2020

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Thanks Brandon, i'll check it!

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Oct 27, 2020 0