monitor screen goes black when playing video in premiere pro cc 2021

[Akash Jangra]

Hi,

My pc monitor screen goes black when playing video in premiere pro cc 2021. I have attached video.

[Kartika Rawat]

Hi Akash!

Sorry for the delay in response. Can you share your system details (OS, CPU, RAM, GPU)? Does it happen while working on a specific project? 

Let us know.

Thanks

Kartika

[Peru Bob]

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

[tanyaw20388729]

This is exactly what is happening to me this morning, did you ever figure out the cause?

[Kevin-Monahan]

Hi, tanyaw,

Sorry about that. Can you give us full details of your computer and the media you are using? Check Help > System Compatibility Report to see if anything glaring is wrong with your computer, especially the GPU. Let us know more info so we can help.

Thanks,
Kevin