We've all had the need to rant at times, feel free to do so, just keep it mostly polite and for all ages. I've certainly ranted numerous times around here. And other forums.
Yea, the crash reports go right to the engineers. They have I might note a few hundred thousand users, so no, they don't tend to always respond personally. Which is sucky by itself. But they are seen and logged, and used to work at the problems in (naturally) a sort by how many users a problem is affecting.
Also, they are logged in collated form and sent to the upper managers that determine budgets & such.
Which ... all posts on their UserVoice system get the same logging. And, occarionally, even a reply especially if there's something about your posted issue that lets them know you have specific data they might not have from elsewhere.
Now ... this forum is user to user or "peer support" in primary use and focus. With a number of users of rather significant experience happy to help try and troubleshoot issues.
But we can't try to help if we don't know the exact details of what your gear is, what media is involved, and what the workflow is. Plus of course the things you're doing when it goes belly. So if you're interested in trying to get working again, post the details.
A ton of people have been gotten rolling again here.
Neil
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