Motion Graphic Templates Loading at 0%

New Here ,
Nov 12, 2020

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Hello! This has been going on for about a week now but, when I drag any pre-included motion graphics into the timeline,  it stays loading at 0%. I can't close the app after unless I force quit and I can't cancel the motion graphic either. If anyone knows what's happening and how to fix it, that would be greatly appreciated.

 

Thanks,

Vivian

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Editing, Error or problem

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Adobe Community Professional ,
Nov 12, 2020

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

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Vivian5C24 AUTHOR LATEST
New Here ,
Nov 15, 2020

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I've tried that but it still doesn't work. Only a few graphics aren't loading I've noticed.

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