Motion Graphics template is not compatible - Not downloading

Community Beginner ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Hi Guys, 

I wanted to install the rest of the motion graphics into PP from a pack that I have already installed a part of a while ago and it worked perfectly then. Now when I try to install more of that pack into PP the message below pops up even when I try reinstalling the part that is already installed into PP. Basically, I installed half of a motion graphics pack and then installed the other half later and this came up: 

motion.PNG

I have AE and PP installed both at the latest versions 

I reinstalled both and installed the second most recent update from PP to see if it would work from there

I confirmed the permissions for the Windows temp directory  

I'm on Windows 10 

 

Thanks 

TOPICS
Error or problem, User interface or workspaces

Views

299

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Please post AE and Pr version and build (see about...)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

I'm on Premiere Pro 15.2 and After Effects 18.2. I think at the time of installing the first half I was on 15.1 but I could be wrong. I don't know what mean by build if you mean Windows 10 I said that at the end of my post. 

 

Thanks for the reply 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

quote

 I don't know what mean by build


By @luv_blu
quote

Ann said:

and build (see about...)



Click Help > About from the menu and it will tell you the version and build number.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jun 03, 2021 Jun 03, 2021

Copy link to clipboard

Copied

Version 15.2.0 and Build 35 for Pr and Version 18.2.0 and Build 37 for Ae 

 

Thanks 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

Copy link to clipboard

Copied

LATEST

Might need to open the pack in Ae and resave.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines