MOV file refuses to import

Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Here's a puzzler. I have a 4MB H264 encoded MOV file (attached, No-import.mov).

This file will not import into Premiere. I've tried CC2019 and the latest CC2020. I've tried this on 4 different Mac computers.

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According to the vendor who provided this file, it was created and exported from FCPX. He claims he can import this file into his Premiere. 

 

I was able to open this file in QuickTime7 Pro and in doing some testing, I found that if I extracted the (empty) audio track and resaved, the MOV would import into Premiere with no problem. I also found if I extracted the audio track to it's OWN file, and attempted to import just the audio track, the file fails to import. So I believe it has something to do with the audio track, though for the life of me I can't imagine what.

 

One final thing... If I rename this file from No-import.mov to No-import.mp4, the file imports perfectly fine. Even with the (empty) audio channel.

 

Does anyone else mind downloading this file and see if it let's you import into your Premiere? This issue has randomly popped up for me and my team before but this time I wanted to document it to see if we could get to the bottom of the issue. Maybe @Kevin-Monahan would be interested in seeing this as well.

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Error or problem, Import

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Enthusiast ,
Jan 12, 2021 Jan 12, 2021

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I am on a PC(Windows 10).  I have the latest versions of Adobe Premiere and Davinci Resolve.  I am able to import the "No-import.mov."

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Contributor ,
Jan 12, 2021 Jan 12, 2021

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I downloaded your file, also had no issues importing it in Premier 14.8,  there is no audio.

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Works fine here too. 

Win 2004, PP 14.7

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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Well than, that's even more confusing. I tried importing this into on 4 different machines, several 2013 MacPros and a 2019 iMac. None of them would let me import this file. I did just try this on a 2015 MacBook Air and it DID let me import. Unfortuantely I'm at a loss as to why why some systems will let me import, others will seemingly arbitrarily throw an error.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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We should see what @FlyingFourFun is running, mac or pc?

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Contributor ,
Jan 13, 2021 Jan 13, 2021

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Sorry for the oversight, I am running PC version.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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OK, there it is. So, these three four PCs have used it, we need to find a Mac that can use this clip.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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I did mention I just tested my 2015 MacBook Air and Premiere on this machine DOES work. I'm wondering if it's something particular to my work environment (I did use the same enterprise Adobe build on all these machies) but it doesn't work consistently in CC2019 as well as CC2020. I could understand if one version didn't work but another did but that's not the case. 

 

It's also interesting that stripping the audio track from the file does let me import. As well as simply renaming the file from .MOV to .MP4

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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The rest of the macines are on some kind of network, and configured the same?

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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They are. But I'm not sure how the network would affect importation of files. Especially with or without an audio track.

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Adobe Community Professional ,
Jan 13, 2021 Jan 13, 2021

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I was thinking more that there is something common to your setup/machines making that not import. Not necessarily your network. Anti-virus, plugins, hardware devices, etc...

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