Highlighted

.mov files lag in playback/not playing back/only audio can be imported to timeline Premier Pro 2019

Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

Hello, 

I recently built a new new PC and did a fresh install of the Creative cloud apps. 

I imported .MOV files shot on the iphone to the project. When i try to playback the media in the source monitor, the video does not playback or keeps looping few frames from the video (the begning few frames of the clip).

If i try to import the video to the timeline, only audio gets imported to timeline. 

I saw a number of threads which go through .MOV format issues. 

I tried most of the solutions posted. 

I cleared cache memory, did a clean uninstall and reinatll of the full creative cloud suit.  I am still not able to use the .MOV files. 

I tried to convert the .MOV files to MP4 and tried, and it works perfectly fine. But its not supporting .MOV natively

Specs and Details:

1. Adobe Premier pro V13.1.4

2. AMD Ryzen 3700x

3. 16GB Ram 

4. AMD RX590 Graphics card

5. Samsung 970 Evo Plus 500GB m.2 SSD

 

Views

651

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

.mov files lag in playback/not playing back/only audio can be imported to timeline Premier Pro 2019

Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

Hello, 

I recently built a new new PC and did a fresh install of the Creative cloud apps. 

I imported .MOV files shot on the iphone to the project. When i try to playback the media in the source monitor, the video does not playback or keeps looping few frames from the video (the begning few frames of the clip).

If i try to import the video to the timeline, only audio gets imported to timeline. 

I saw a number of threads which go through .MOV format issues. 

I tried most of the solutions posted. 

I cleared cache memory, did a clean uninstall and reinatll of the full creative cloud suit.  I am still not able to use the .MOV files. 

I tried to convert the .MOV files to MP4 and tried, and it works perfectly fine. But its not supporting .MOV natively

Specs and Details:

1. Adobe Premier pro V13.1.4

2. AMD Ryzen 3700x

3. 16GB Ram 

4. AMD RX590 Graphics card

5. Samsung 970 Evo Plus 500GB m.2 SSD

 

Views

652

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Oct 04, 2019

Copy link to clipboard

Copied

Phone footage is notorious for giving issues: codec, vfr. Might want to consider using Proxies 

For only having audio on the timeline this is an user error: tracks not source patched.

source patching.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

Hello Ann,

I have not tried creating proxies, i will give that a try.

As far as the tracks not sources, i actually had the video toggel turned on in the timeline, when i got o drag the entire video from project to timeliine, it gives me a 'X" inside a round logo, showing it cant import the video to timeline.

but if i try to drag just the audio from the source monitor to time line, it works, but if i try to drag just the video from the source monitor, it wont work.

Again, i had my video channel toggeled ON in the timeline. 

For some .MOV clips, i was able to drag the video to timeline, but the video wouldnt playback realtime and used to get struck at a single frame while audio played fine

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Explorer ,
Oct 04, 2019

Copy link to clipboard

Copied

Remeber that .mov is only a container. a .mov file can have many different codecs. Only some of those will be supported by premiere. You will have to convert the videos into a different codec for premiere to be able to import them. The audio is probably in a supported codec which is why it does import the audio.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Community Beginner ,
Oct 04, 2019

Copy link to clipboard

Copied

I'm assuming i can change the codec using Media Encoder?? Is there a tutorial on the right settings to use to convert the .mov files?? i found several tutorials, but most of them are vague and very old

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Apr 21, 2020

Copy link to clipboard

Copied

Hi! I'm having the same issue, did you figure out how to do it? mind sharing? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Jul 06, 2020

Copy link to clipboard

Copied

I just had the same issue and I fixed it by creating low-resolution proxies that are used for editing. Then when exporting, Premiere will use the original files automatically, so no loss in quality.
You can create a proxy by right-clicking the media in the project window > proxy > create proxies.
Then make sure to turn on proxy use in your preview window and you should be good to go.

 

Any problems let me know 🙂

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Adobe Community Professional ,
Oct 04, 2019

Copy link to clipboard

Copied

Post screenshot of clip in Mediainfo in treeview.

MediaInfo windows

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...