MP4 file Import Error (no video)

New Here ,
Feb 19, 2021 Feb 19, 2021

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Has something changed to Premiere Pro recently? 

I've always used the same camera video files (mp4) and screen recorded files (mp4) whenever I make videos. I've never had any importing problems with these MP4 files until today! I cannot import my MP4 video files anymore, only audio files are available on the timeline. 

 

I've tried several solutions that I found here, such as clearing the cache files, unchecking the acceleration decoding, and changing the mercury playback engine settings, but none of them worked.

 

Are there any other solutions that I can try? I don't know why it stopped working as it did before.. 

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Error or problem, Import

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Can you share an example here?

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