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MP4 Files not playing upon export

New Here ,
Sep 17, 2020

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Hi all, I have what I hope is just a very simple problem and that my skill set is just not developed enough in PP to fix it. 

 

I have a project that includes both mp4 (drone footage) and mov files. Upon export (H.264, output and source FPS match), the drone/mp4 footage does not play, I just see still frames. Yet the mov files play fine. 

 

Is this an FPS error? Should I not be using two seperate file formats?

I have not yet run this through media encoder. This was all found upon direct export. Any kind assistance would be appreciated! I am still learning this beast of a program.

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Export, Formats, Freeze or hang

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MP4 Files not playing upon export

New Here ,
Sep 17, 2020

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Hi all, I have what I hope is just a very simple problem and that my skill set is just not developed enough in PP to fix it. 

 

I have a project that includes both mp4 (drone footage) and mov files. Upon export (H.264, output and source FPS match), the drone/mp4 footage does not play, I just see still frames. Yet the mov files play fine. 

 

Is this an FPS error? Should I not be using two seperate file formats?

I have not yet run this through media encoder. This was all found upon direct export. Any kind assistance would be appreciated! I am still learning this beast of a program.

TOPICS
Export, Formats, Freeze or hang

Views

44

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Sep 17, 2020 0
Adobe Community Professional ,
Sep 17, 2020

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Please share the codec of the footage, your sequence and exact export settings. 

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Sep 17, 2020 0
Ann Bens LATEST
Adobe Community Professional ,
Sep 17, 2020

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Is this an FPS error?

Your guess is as good as ours.

Post comp specs with full setup, Pr and OS build (not just the latest)

Media used in Mediainfo in treeview 2x.

screenshot export settings.

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Sep 17, 2020 0