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MP4 not playing on mobile devices

New Here ,
Apr 05, 2018

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Every time I export a certain project to an MP4, and try to open the file on any mobile device (LG smartphone and iPad Mini), it says that the file is in a format that it can't open. I've exported it in two different settings, and it still isn't openable by any mobile device. It opens well on my computer, but not on any mobile device. What can I do to fix the problem?

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MP4 not playing on mobile devices

New Here ,
Apr 05, 2018

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Every time I export a certain project to an MP4, and try to open the file on any mobile device (LG smartphone and iPad Mini), it says that the file is in a format that it can't open. I've exported it in two different settings, and it still isn't openable by any mobile device. It opens well on my computer, but not on any mobile device. What can I do to fix the problem?

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Apr 05, 2018 0
Adobe Employee ,
May 14, 2018

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Still having trouble with this, liamnotneeson? Let us know.

Thanks,
Kevin

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May 14, 2018 0
New Here ,
Oct 29, 2020

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I'm having the same issue here...

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Oct 29, 2020 0
Most Valuable Participant ,
Oct 29, 2020

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Some things to do, and more information needed for someone to help...
-Troubleshooting https://community.adobe.com/t5/Premiere-Pro/Unofficial-Premiere-Pro-Troubleshooting-Guide/td-p/87892...
-PPro Editing Information FAQ https://community.adobe.com/t5/Premiere-Pro/FAQ-What-information-should-I-provide-when-asking-a-ques...
-Mac only https://community.adobe.com/t5/Premiere-Pro/FAQ-Basic-Troubleshooting-amp-Maintenance-for-Premiere-P...

 

Also, MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are exporting?
Report back with the codec details of your file, use the program below
Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
- when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

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Oct 29, 2020 0