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mp4 not showing in Windows Media

New Here ,
Sep 16, 2020

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Greetings, I am exporting my project to .mp4 files using H.264 with Match Source - High bitrate.

When I used this exact setting last week, it worked just fine.
As of now, the video saves as .mp4 but there is no visual or audio in the playback in Windows Media.

When I click on the videos I created last week, they open and play just fine.

I am unsure of what to do as it seems like a "now you see it/ now you don't" type of issue.

When I look for info online, all the posts are from 2018 or older. 
Anybody have any ideas?

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Export, Formats, How to, Performance

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mp4 not showing in Windows Media

New Here ,
Sep 16, 2020

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Greetings, I am exporting my project to .mp4 files using H.264 with Match Source - High bitrate.

When I used this exact setting last week, it worked just fine.
As of now, the video saves as .mp4 but there is no visual or audio in the playback in Windows Media.

When I click on the videos I created last week, they open and play just fine.

I am unsure of what to do as it seems like a "now you see it/ now you don't" type of issue.

When I look for info online, all the posts are from 2018 or older. 
Anybody have any ideas?

TOPICS
Export, Formats, How to, Performance

Views

69

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Sep 16, 2020 0
New Here ,
Sep 18, 2020

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Hey oldmonkeyman,

Have you tried replying to yourself?

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 18, 2020

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First, remember this is a user-to-user peer support forum ...

 

It would be handy to see the Export Dialog box as you're setting it for export.

 

Neil

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Sep 18, 2020 0
Adobe Community Professional ,
Sep 19, 2020

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try playing your videos in vlc and let us know if things are ok

https://www.videolan.org/vlc/

VLC is the swiss army knife of media players...  

and what Neil asks...

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Sep 19, 2020 0