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.MP4 video format not playing in Adobe.

New Here ,
Mar 30, 2017 Mar 30, 2017

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Hi Team,

I have .mp4 files that I want to edit using Adobe Premiere Pro but not able to do so since it give error, file format not supported, how do I overcome this issue?

Thanks

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Community Expert ,
Mar 30, 2017 Mar 30, 2017

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MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?

Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing - For Windows Internet Explorer press the PRINT SCREEN button on your keyboard, and then do CTRL-V to paste the screen print from the clipboard into a forum message

Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download POST IN TREE VIEW

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LEGEND ,
Mar 31, 2017 Mar 31, 2017

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What camera was used to create the MP4 files.

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