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mpg frame retrieval error

New Here ,
Sep 20, 2020

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I woke this morning to discover that my Premier Pro 2020 errors on any mpg video I have referenced in any of my projects, new or old. 

It still recognises and plays mp4s and any still images, but not mpg.

The error is the 'error retrieving frames....'. I can still see the referenced mpg in the project files (albeit black), and properties succesfully identifies it's file location. 

I unistalled and re-installed Premier to no avail. 

As mentioned before, even creating a new project and importing one small mpg gives up the same error. 

All was working OK up to today and I have not done anything new to my computer overnight.

Can anyone assist?

 

 

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mpg frame retrieval error

New Here ,
Sep 20, 2020

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I woke this morning to discover that my Premier Pro 2020 errors on any mpg video I have referenced in any of my projects, new or old. 

It still recognises and plays mp4s and any still images, but not mpg.

The error is the 'error retrieving frames....'. I can still see the referenced mpg in the project files (albeit black), and properties succesfully identifies it's file location. 

I unistalled and re-installed Premier to no avail. 

As mentioned before, even creating a new project and importing one small mpg gives up the same error. 

All was working OK up to today and I have not done anything new to my computer overnight.

Can anyone assist?

 

 

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Sep 20, 2020 0
Adobe Community Professional ,
Sep 20, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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