my adobe premiere pro keeps crashing then freezes my whole computer

New Here ,
Jan 18, 2021

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like I said it crashes my adobe premiere loses all the progress I did then just freezes my computer and the only way to turn it off is by pulling the plug on my power supply.

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Error or problem, Freeze or hang

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Most Valuable Participant ,
Jan 18, 2021

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Adobe Community Professional ,
Jan 18, 2021

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Maybe you need to reinstall? Or a clean install of Windows or whatever you are doing?

 

OK, be sure to run the Adobe Cleaner after you uninstall the programs and before you re-install them:
Also, reboot your computer between steps even if you are not asked to...

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Community Professional ,
Jan 18, 2021

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Also worth looking at the pinned post about Nvidia Studio Drivers. If you have an Nvidia GPU, you don't want to be using the latest Game Ready drivers.

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