my exported video shows a black screen

Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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when i exported a long video this morning when i played it 

the screen is black here is a screen shot

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Error or problem, Export

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Adobe Employee ,
Mar 24, 2021 Mar 24, 2021

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Hi there!

Sorry for that. We can get this checked. Can you provide the following information?

  • What are your system details (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • What type of files are you editing (codec/ format, frame rate, frame size)?
  • Can you share the screenshot of the Export settings?

Let us know. 

Thanks,

Kartika

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Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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windows SPECS:

Edition Windows 10 Home Single Language
Version 20H2
Installed on ‎18/‎09/‎2020
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

device specs:
Processor Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz
Installed RAM 4.00 GB (3.86 GB usable)
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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