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My MP4 files are importing as audio only, please help.

New Here ,
Apr 10, 2018

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Hello I'm experiencing difficulties importing my mp4 files from my sony a6300.

This has never been an issue in the past, today premiere pro decided that my mp4's have no video content and just appear as an audio file.

There are a select few that imported just fine but a mass majority of them are problematic.

Please let me know if you have a solution to this problem, thank you!

Screen Shot 2018-04-10 at 10.44.18 PM.png

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My MP4 files are importing as audio only, please help.

New Here ,
Apr 10, 2018

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Hello I'm experiencing difficulties importing my mp4 files from my sony a6300.

This has never been an issue in the past, today premiere pro decided that my mp4's have no video content and just appear as an audio file.

There are a select few that imported just fine but a mass majority of them are problematic.

Please let me know if you have a solution to this problem, thank you!

Screen Shot 2018-04-10 at 10.44.18 PM.png

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Apr 10, 2018 0
LEGEND ,
Apr 11, 2018

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Start with Step 2h below.  If that doesn't work, try Step 2i.

Unofficial Premiere Pro Troubleshooting Guide

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Apr 11, 2018 0
New Here ,
Apr 16, 2018

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I'am having this same problem, did you found a solution?

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Apr 16, 2018 0
Adobe Employee ,
Apr 17, 2018

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Can you post or direct-message me a link to download one of the problem files, and we'll take a look.

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Apr 17, 2018 1
New Here ,
Apr 18, 2018

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hi this problem occured to us with the current media files supplied on the adobe web site . Half import with sound, half import as sound only. All play in all other apps. Best matthew

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Apr 18, 2018 0
New Here ,
Apr 18, 2018

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In addition There appears to be an issue with the search function after import. Best matthew

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Apr 18, 2018 0
New Here ,
May 04, 2018

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hi, i've got the same problem... I tried all the solutions written by Jim_Simon but i can't find a solution. Any idea please ? thx !

Capture d’écran 2018-05-04 à 09.40.34.png

second view for media explorer.

Capture d’écran 2018-05-04 à 09.40.28.png

i use a sony Mark III

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May 04, 2018 0
New Here ,
May 04, 2018

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i did a duplication of the files in the folder and it works... i took the copy

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May 04, 2018 2
Community Beginner ,
May 04, 2018

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just saw this, yes seemed to fix issue for me too, why?

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May 04, 2018 0
New Here ,
May 14, 2018

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Hi i use a sony a7r 2. the import of mp4 does not work.

dublikate does not work.

it is frustraiting.

is there any other way to import mp4? or konvert in a other format?

thank you all for a answer

urs

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May 14, 2018 0
Adobe Employee ,
May 14, 2018

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Hi urs,

Try Format factory or Handbrake to transcode the files for Windows or MAC respectively

Format Factory - Download

https://handbrake.fr/downloads.php

//Vinay

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May 14, 2018 0
New Here ,
May 14, 2018

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Thank you for this fast replay and the links.

what is the best format to convert mp4 to loos no quality?

is it possible to import mp4 in future direkt in Prcc?

thank you all for a answer

urs

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May 14, 2018 0
Adobe Employee ,
May 14, 2018

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I will recommend to convert it in MP4 again with the same Properties.

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May 14, 2018 0
New Here ,
May 14, 2018

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Screenshot_1.png

Thank you verry much.

i hade to choose Mercury Playback Engine - only software.

know mp4 import works.
thank you verry much for all your replay.

urs

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May 14, 2018 0
Adobe Employee ,
May 16, 2018

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kevin.sales,

Are you clear of this issue yet? Let us know.

Thanks,

Kevin

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May 16, 2018 0
Community Beginner ,
Jul 05, 2018

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Hellow kevin,

ever since i´ve updated the software i had problems with importing mp4 files; they import only as audio files.
I have tried all the suggestions from above and nothing works.
Help urgently, I have an important deadline soon.

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Jul 05, 2018 1
Adobe Community Professional ,
Jul 05, 2018

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Are you importing natively or using the Media Browser?

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Jul 05, 2018 0
Community Beginner ,
Jul 06, 2018

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Im importing natively. Ive been doing this method for several years and never had any problem with it. Same camera same format etc

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Jul 06, 2018 0
Adobe Community Professional ,
Jul 06, 2018

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A user above said they "duplicated the files in the folder" and it worked. I'm not certain if he means he made a copy of the files in Finder/Explorer or copied them in the bin but I recommend giving that a try.

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Jul 06, 2018 0
Community Beginner ,
Jul 07, 2018

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Hey Jeff, I've duplicated the footage in the finder and this didn't work for me. i also tried duplicating it in the premier application.
thank you for the suggestion.
the strange thing about the issue is that it only happens to the 10 files the rest imports ok.

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Jul 07, 2018 0
Adobe Employee ,
Jul 16, 2018

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Hi,

If you are on macOS, have you updated to the most current version? If you are on PC, stand by for the update coming shortly which should fix this problem.

Thanks,
Kevin

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Jul 16, 2018 0
Adobe Employee ,
Jul 17, 2018

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The 12.1.2 update is live now. It contains several fixes around files incorrectly importing as audio only.

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Jul 17, 2018 1
Community Beginner ,
Aug 11, 2018

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I have updated to this yet it still hasn't helped, in fact the problem occured after I did the update

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Aug 11, 2018 0
New Here ,
Aug 23, 2018

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Problem still occurs as of today, running your latest version.

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Aug 23, 2018 0