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My Premiere keep crashing when exporting the video. These problems happens around these two months and gettting worse and worse in these two weeks. I have checked the crash log and it is caused by the same problem,
But my Premiere just worked fine for two years. I didn't change anything in my computer. I have almost done everything I can do and it just not working.
My PC spec
Windows 10 2004 19041.1052
AMD R9-3900X
ROG STRIX X570-E GAMING
NVIDIA 1060 6GB (Old one) / 1650 4GB (New one) using a 461.92 STUDIO driver
G.skill F4-3600C16D-32GTZNC 16GBX2 (Old one) / Crucial Ballistix 16GB DDR4-3200 x2 (New one)
Premiere Pro 2021 15.0
What I have done:
Changing a brand new GPU
Changing a brand new memory
use DDU to delete my Gpu driver and install a new driver
create a new project and import the old one
using a new SSD and install Windows 10 21H1
All of above is not working
One thing I can confirmed is that I use the same project on my notebook and export the video and it worked just fine.
Here is the screenshots, and there is more below
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Hi there,
We're sorry to hear about this. Is this happening specifically with H.264/H.265 format or is it happening with other formats as well?
Thanks,
Sumeet
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It's happening with other formats, like Quicktime Apple ProRes 422
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I would like to add one thing that it is not crashing all the time. Sometimes it will finish exporting like nothing happened. I'm very confused
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Hello? Can you help me?
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what are your source properties and sequence settings? 16 gigs is not a lot of ram, particularly if you're working with 4k material or greater.
You might try smart rendering
https://community.adobe.com/t5/premiere-pro/faq-what-is-smart-rendering/td-p/10648488?page=1
And by any chance are you working with material from a smartphone or screen recording? If so, the issue may be sources with a variable frame rate. Unfortunately vfr material can cause all sorts of intermittent and unpredictable problems so it's always a good idea to convert to a constant frame rate.
use mediainfo to determine whether your source is variable or constant frame rate
https://mediaarea.net/en/MediaInfo/Download
if it's variable use handbrake to convert to constant frame rate
https://handbrake.fr
and here's a tutorial on how to use handbrake
https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y
If none of this helps, post back with the requested info and we'll dig deeper