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My premiere pro keep crashing when exporting

New Here ,
Jul 02, 2021 Jul 02, 2021

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My Premiere keep crashing when exporting the video. These problems happens around these two months and gettting worse and worse in these two weeks. I have checked the crash log and it is caused by the same problem,

But my Premiere just worked fine for two years. I didn't change anything in my computer. I have almost done everything I can do and it just not working. 

 

My PC spec

Windows 10 2004 19041.1052

AMD R9-3900X

ROG STRIX X570-E GAMING

NVIDIA 1060 6GB (Old one) / 1650 4GB (New one)    using a 461.92 STUDIO driver

G.skill F4-3600C16D-32GTZNC  16GBX2 (Old one) / Crucial Ballistix 16GB DDR4-3200 x2 (New one)

Premiere Pro 2021 15.0

 

What I have done:

Changing a brand new GPU

Changing a brand new memory

use DDU to delete my Gpu driver and install a new driver  

create a new project and import the old one

using a new SSD and install Windows 10 21H1 

All of above is not working

 

One thing I can confirmed is that I use the same project on my notebook and export the video and it worked just fine. 

Here is the screenshots, and there is more below

01.jpg

03.jpg

02.jpg

TOPICS
Crash , Error or problem , Export

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Adobe Employee ,
Jul 02, 2021 Jul 02, 2021

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Hi there,

 

We're sorry to hear about this. Is this happening specifically with H.264/H.265 format or is it happening with other formats as well? 

 

Thanks,

Sumeet

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New Here ,
Jul 02, 2021 Jul 02, 2021

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It's happening with other formats, like Quicktime Apple ProRes 422

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New Here ,
Jul 02, 2021 Jul 02, 2021

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I would like to add one thing that it is not crashing all the time. Sometimes it will finish exporting like nothing happened. I'm very confused

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New Here ,
Jul 04, 2021 Jul 04, 2021

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Hello?  Can you help me?

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Community Expert ,
Jul 05, 2021 Jul 05, 2021

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LATEST

what are your source properties and sequence settings?   16 gigs is not a lot of ram, particularly if you're working with 4k material or greater. 

 

You might try smart rendering

https://community.adobe.com/t5/premiere-pro/faq-what-is-smart-rendering/td-p/10648488?page=1 

 

And by any chance are you working with material from a smartphone or screen recording?  If so, the issue may be sources with a variable frame rate.  Unfortunately vfr material can cause all sorts of intermittent and unpredictable problems so it's always a good idea to convert to a constant frame rate.  


use mediainfo to determine whether your source is variable or constant frame rate

https://mediaarea.net/en/MediaInfo/Download

if it's variable use handbrake to convert to constant frame rate

https://handbrake.fr
and here's a tutorial on how to use handbrake

https://www.youtube.com/watch?time_continue=34&v=xlvxgVREX-Y

 

If none of this helps, post back with the requested info and we'll dig deeper

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