My preview screen just cracks.

New Here ,
May 14, 2021 May 14, 2021

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어도비 오류.PNG

 

everytime I play the video, the preview screen just stracthes and cracks like the picture.

I upgrated my graphic card, and updated Premiere Pro too, but it didn't solve the problem.

Did anyone go through the same problem as I'm currently having?
Anyone knows the solution of this problem, please comment and let me know  plz Xp

TOPICS
Crash, Error or problem, Hardware or GPU, Performance

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Hi there!

Sorry for that. We can get this checked.

  • What are your system specs (OS, CPU, RAM, GPU)?
  • Does it happen with a specific project?
  • What type of files are you editing (codec/ format, frame rate, frame size)?
  • Have you tried switching the video renderer to"Software Only"? 

Let us know.

Thanks,

Kartika

 

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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If this is a mp4 change extension to mpeg: see how that goes.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

 

Can you please provide us with the original footage file info, sequence settings and export settings?

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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What graphics card ?

What driver number?

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