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My whole project in Premiere Pro shows "Media Offline"

New Here ,
Aug 25, 2020

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I previously moved my install spot for my Premiere Pro to my SSD.

Whilst doing this it I realised I forgot to update it and updated it to the latest version. 

Once I finished the update I opened it and to my suprise all my media was showing "Media Offline".

I usually am able to link it the media source but after the update or moving of the download section I was no longer able to find any of my files. 

These video files are still downloaded on my computer they are just unable to be found in premiere pro.

I dont know why the media is not loading after the events before. 

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My whole project in Premiere Pro shows "Media Offline"

New Here ,
Aug 25, 2020

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I previously moved my install spot for my Premiere Pro to my SSD.

Whilst doing this it I realised I forgot to update it and updated it to the latest version. 

Once I finished the update I opened it and to my suprise all my media was showing "Media Offline".

I usually am able to link it the media source but after the update or moving of the download section I was no longer able to find any of my files. 

These video files are still downloaded on my computer they are just unable to be found in premiere pro.

I dont know why the media is not loading after the events before. 

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Error or problem

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72

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Aug 25, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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Check out this video on how to relink media: https://www.youtube.com/watch?v=iFk_nulpK6U

Premiere Pro will relink your media and automatically find all the other clips you maybe missing as long as they are in the same relative path. - - - - - - -...

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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I have tried this but it did not fix the problem. 

I partly tried this before but again it did not work.

I think the problem is now after some research is that the files are MKV files.

Previously the files were found and all showed up. 

This was in a 2018 version of Premiere Pro that they showed up so. Im not sure if its a new thing that MKVs are not supported. Anyone know anything about this?

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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MKV is no longer supported in Premiere.

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Aug 26, 2020 0
New Here ,
Aug 26, 2020

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What versions do support the MKV files? If it is known?

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Aug 26, 2020 0
Adobe Community Professional ,
Aug 26, 2020

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see if handbrake will convert the files to mp4

https://handbrake.fr

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Aug 26, 2020 0