New 2021 version Premier pro, impossible to open files from 2020 version

New Here ,
Mar 15, 2021 Mar 15, 2021

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Hi,

I need your help because apparently the new 2021 versions of Premier Pro and After effect have installed on my computer but I can no longer open the files created on the 2020 versions. The error message tells me that the 2020 version needs to be installed to open the files. I used Premier Pro yesterday and had no problem to open a file made with the 2020 version.

As you noticed I know nothing about computers and softwares so I need very basic simple explanations.

Thanks for your help.

Marie-Line

TOPICS
Error or problem, How to, Import

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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This sounds odd. Have you tried havin both 2020 and 2021 installed? Also can you share a screenshot of the error message?

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New Here ,
Mar 15, 2021 Mar 15, 2021

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Thanks. Actually I've just realized that the former version has been
desinstalled (is it the word? I'm French) automatically. I'm trying to
re-install the former version, hoping it won't suppress the 2021 version.
Fingers crossed. I let you know. Thx
ML

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Adobe Community Professional ,
Mar 15, 2021 Mar 15, 2021

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Before opening any project:

FAQ: Clearing Cache Method Premiere Pro v14 « DAV's TechTable

FAQ: How to reset (trash) preferences.

 

Instead of open import 2020 project into 2021.

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